Job Title: Salesforce BA /PM

Location: Toronto, ON - Hybrid

Duration: Contract

MANDATORTY - Please include a write up on BA + UAT work exp in Summary page before resume starts in recent page Need candidate who has done bachelor's or master's degree from Canada

Title: Business Analyst / Project Manager - They want someone who can do SFDC BA + UAT work.

We are seeking a Tech-Savvy Business Analyst / Project Manager with approximately 5 years of hands-on experience leading Sales initiatives and related Systems implementation. The ideal candidate excels at translating business needs into practical technology solutions, with a strong focus on delivering scalable, user-centric systems and tools that boost sales performance and operational efficiency.

Core Skills and Experience

Communication and Presentation

- Excellent verbal and written communication skills • Able to convey complex ideas clearly to both technical and non-technical audiences • Comfortable presenting to stakeholders at all levels Business Analysis Expertise:

Demonstrated ability to lead business-critical initiatives from discovery through delivery Skilled in conducting thorough business analysis and driving collaborative decision-making Proven track record of ensuring timely delivery of business value in fast-paced environments Cross-Functional Partnership: Acted as a key business partner, actively leading across all phases of the project lifecycle, including:




- Requirements elicitation and documentation • Business requirement analysis and validation • Stakeholder feedback sessions • Impact analysis and risk identification • UAT coordination and execution • Sprint demos and agile ceremonies • Change readiness, training, and go-live support • Troubleshooting user-reported issues with minimal disruption and long-term fixes in mind Stakeholder management • Successfully partnered with diverse stakeholder groups • Strong ability to secure alignment and manage expectations throughout the project lifecycle Process Mapping, Optimization and Problem Solving • Skilled in mapping and analyzing “as-is” and “to-be” business processes • Able to distinguish between core business needs, stakeholder desires, and system constraints • Analytical thinker with a knack for identifying root causes and driving long-term, data-driven solutions • Focused on uncovering and addressing systemic process inefficiencies, not just symptoms Additional • Willingness to take on additional tasks or responsibilities as assigned by the Apple Manager or team lead • Demonstrates flexibility, ownership, and a proactive approach to problem-solving and delivery • Salesforce Experience (Preferred): Familiarity with Sales Cloud, Experience Cloud, and dashboard configuration • Experience using Miro, Box, and similar tools for collaboration and process mapping

📌 Salesforce BA/PM (Toronto)
🏢 apptoza
📍 Toronto