The Analyst – Managed Security Services provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for Network Security. The Analyst focuses on developing their knowledge and technical expertise. We are seeking a Firewall Engineer with 1 to 3 years of experience in firewall administration, including Palo Alto and Check Point technologies, as well as familiarity with AWS, Azure, and GCP environments.

The ideal candidate will have experience managing firewall policies, IPS configurations, NAT rules, and supporting firewall-related projects. Monitors and resolves first-level security support requests. Escalates second-level support to senior team members ~ Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership ~ Apply Trusted Advisor techniques to build up client trust and influence loyalty Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager Participate notably in assigned self-paced training Bachelor's degree (B.A./or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR ~4 years of Information Technology experience, to include 1 year in supporting information technology/systems ~ Beginner level certification in a Managed Security Services discipline is a plus, including but not limited to: ~ CCNA-Security ; CompTIA Security +, Microsoft SC-200, Microsoft AZ900, Microsoft AZ500 or similar technology certifications The position is part of a 7-day per week, 24 hour per day managed services operations.

To provide the required coverage,



must be willing to work weekends, holidays, and overtime. Actively engage in coaching and continuous learning to enhance technical skills. Understanding of IT infrastructure and Information Systems design, including hardware, software and services used in an enterprise.

Investigate and resolve technical issues using established procedures. Manage time effectively and maintain organizational skills. CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology.

At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. We believe meaningful work happens when people feel supported, heard, and empowered to contribute.

That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a cooperative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. #

📌 Security Operations Analyst, Managed Security Services (Mississauga)
🏢 CDW
📍 Mississauga