Join to apply for the Senior Account Manager role at Voiceflow Join to apply for the Senior Account Manager role at Voiceflow Our collaboration platform makes it easy for conversational AI product teams to quickly design, test, ship and iterate on conversational assistants - together, faster, at scale. We’re biased of course, but we think we’re building one of the coolest products in the world. Put this claim to the test and try out Voiceflow’s free version yourself - give it a try!

At Voiceflow, we believe in an inevitable future where everyday conversations between customers and brands will be increasingly automated. So we want to ensure that the teams building these experiences have great tools to craft great conversations. We’re a small, fast growing remote team of around 35 team members from around the world, composed of dedicated and talented individuals with a core focus on engineering and product.

We are seeking a strategic and results-driven Account Manager to own and deepen customer relationships, drive renewals, and unlock expansion opportunities for our enterprise customers. This role is critical in ensuring our customers maximize the value of Voiceflow’s platform by delivering successful AI agents, identifying new use cases, and building long-term, consultative partnerships.

The Account

Manager, Enterprise will report directly to the Head of Revenue. Own and Manage Enterprise Relationships Serve as the primary point of contact and trusted advisor for key customer stakeholders, building strong, strategic relationships. Develop and execute account plans to ensure successful renewals, maximize customer lifetime value, and drive expansion across multiple use cases.

Proactively identify and pursue upsell and cross-sell opportunities within existing accounts. Utilize a consultative approach to understand customer business goals and align Voiceflow solutions to their evolving needs. Oversee the end-to-end delivery and adoption of AI agents,



working closely with Solution Delivery and Product teams to ensure customer success criteria are met.

Collaborate with Solutions Consulting to operationalize best practices and streamline agent deployment.

Strategic Account

Planning and Growth Analyze customer data, usage, and business objectives to uncover trends, risks, and opportunities for growth. Develop and refine account management frameworks and processes to support scalable growth. Partner with Sales, Solutions Consulting, and Product Management to align on customer goals and deliver a seamless customer experience.

Champion the voice of the customer internally to influence product and service improvements. 10+ years of experience in account management or related enterprise relationship roles ~ Proven track record of driving renewals, expansions, and long-term customer growth in a SaaS or enterprise environment ~ Experience managing technical projects and working with technical stakeholders (engineers, developers, CIOs, CTOs) ~ Expertise in consultative selling, value articulation, and strategic account planning ~ Data-driven mindset with a focus on continuous improvement and risk mitigation Experience in Conversational AI, SaaS, or enterprise software Background selling and enabling technical products with rich integrations Strong project management and organizational skills Experience building and scaling account management systems and processes As the Account Manager, you will be instrumental in shaping our customer relationships and driving sustainable revenue growth. Your strategic vision, consultative approach,



and expertise in conversational AI will ensure Voiceflow remains a trusted partner as our customers innovate and scale their use of AI agents. Take ownership over your work and build momentum on important projects both assigned to you, and of your own choosing.

A flexible hybrid work environment (1 day in office) Team All-Hands, Social Hours, team bonding games, and more. Keeping our teams engaged, even in the remote world. Supporting continued growth with Learning & Development and Lunch & Learn opportunities.

Competitive salaries, equity options, full benefits from day one, Health Spending Account, WFH equipment budget and a learning and development stipend- we’ve got you covered! Realistic company valuation that gives your equity real, meaningful upside. At Voiceflow, we’re building a product that can help teams work together to rapidly design, prototype and launch conversational assistants for any channel.

While you’re building for our customers, we’re building for you. We believe that our commitment to diversity & inclusion will enable us to build better digital experiences for our clients and their customers. We are dedicated to fostering a global team that reflects the diversity of the Voiceflow community.

We consider employment applicants without regard to age, race, color, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status, or any other protected status. If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.

Seniority level Mid-Senior level Employment type Full time Sign in to set job alerts for “Account Manager” roles.

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