Join Alto as a Senior Advisor, Customer Experience and take part in transforming rail travel. Your expertise will help create an unparalleled customer journey for our High Speed Rail service. Reporting to the Director of Client Experience & Stations Design, you will oversee the development of the customer journey for Alto’s innovative rail service.
The role includes collaborating effectively with various stakeholders and gathering insights from customers to validate concepts. Your input will be essential in defining impactful strategies for customer interaction. Key Responsibilities:
- Work with stakeholders to develop customer experience strategy
- Validate strategies with Commercial and Operations Teams
- Create detailed requirements for customer journey implementation
- Test strategies through direct feedback from customers
- Organize customer advisory boards for future insights
Requirements:
- Bachelor’s or Master’s degree in relevant field
- 8-10 years in passenger transportation customer experience
- Robust communicator with problem-solving skills
- Ability to manage multiple priorities in fast-paced settings
- Bilingualism in Canadian official languages is an advantage
Drive the future of transportation by enhancing customer experiences at Alto.