Senior Analyst, Business Controls & Data Analytics Organization EUI, Electricity Operations, Customer Operations Position Title Sr Analyst, Business Controls & Data Analytics Business Unit Electricity Operations About us Department Description Electricity Operations is responsible for the electrical transmission and distribution systems in and around Edmonton. Our employees look after electrical infrastructure as well as the underground and aerial distribution networks. We are hiring a full time, permanent Senior Analyst, Business Controls & Data Analytics working out of Edmonton, AB.

We're seeking a strategic and analytical Senior Data Analyst to support Customer Operations through data-driven insights, performance metrics, dashboards, and reporting. This role plays a key part in workforce planning, performance management, and strategy development. You’ll evaluate system data, identify trends, and benchmark against industry standards to optimize Customer Operations and ensure compliance with regulatory timelines.

This role also supports cross-functional initiatives across Meter Data and Billing, Meter Operations, and Customer Connections. Providing input to the Meter Data and Billing team busin ess plans and directions, ensuring an appropriate understanding of the Meter Data and Billing team strategy Developing, implementing and reviewing reporting, metrics and projects to ensure compliance with policies, standards,



regulatory requirements and the mitigation of risks Facilitate needs workshops with clients to translate business problems into data visual recommendations and analytical sol u tions. Conduct ing high level analyses , tracking, monitoring and reporting of operational metrics to provide recommendations into financial decisions , process improvements, regulatory filings, management reporting and data governance complete d within established timelines Representing Meter Data and Billing in projects and initiatives that require analytical experience and knowledge of Customer Operations Researching, designing and leading the implementation of new processes, work practices, tools and system requirements necessary to achieve performance improvement Degree in Economics, Data Science, Statistics, Business, Co mput er Science or Engineering is required ~4-6 years demonstrated analytical skills in a utility business environment ~2 years leadership experience in a direct supervisory , business analyst or project management role ~ Expert level skills in analytics, reporting, metrics design and data visualization ~ Proficiency in Word, Excel, Power BI (or similar data analytics platforms ), SQL, Python, Databricks are essential ~ Intermediate knowledge of the Settlement System Code (AUC Rule 021) and the Tariff Billing Code (AUC Rule 004)



~ Understanding of project management and change management ~ Experience implementing machine learning models to initiate improvements and support decision making is considered an asset ~ Excellent problem-solving skills with a focus on continuous improvement As our ideal candidate, you bring strong analytical thinking, attention to detail, and a passion for using data to drive better business decisions.

Your work is consistently accurate, high-quality, and thoughtfully executed. Your ability to translate complex data into actionable insights makes you a valuable partner in achieving operational excellence.

Wage: S tarting from $ 53.92 per hour ( Final Wage and step will be determined at the time of selection ) This role offers adaptable work arrangements under EPCOR's Where We Work Program. You'll primarily work from home three days a week, coming into the office as needed. Tuesdays and Wednesdays will be spent in the office but are subject to change.

A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.) These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment. A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion. #

📌 Senior Analyst, Business Controls & Data Analytics (Edmonton)
🏢 EPCOR Utilities
📍 Edmonton