Job Title: Senior Bilingual Customer Accounts Specialist, Collections Permanent, Full-Time Hybrid position - two to three days per week in office. Initial training period of up to 3 months will be fully in office . After the training period, the role transitions to a hybrid work arrangement.

The company provides retail, leasing and wholesale financial services to luxury Automotive dealerships and to customers across Canada. It is a global fortune 15 company and is looking to hire for a Senior candidate within their collections department. Manage and resolve high-risk and complex delinquent accounts, including repossessions, fraud investigations, bankruptcies, consumer proposals, deceased estates, and insurance recoveries.

Responsible for handling inbound and outbound calls for assigned portfolios, to negotiate payment arrangements and resolve account delinquencies, while maintaining a respectful and customer centric approach. Responsible for working accounts efficiently, ensuring consistent follow-up, and completion of necessary account maintenance. Evaluate and mitigate loss exposure, to provide customer-oriented service and problem resolution in accordance with established guidelines and provincial legal requirements.

Ensure accurate documentation of collection activities within designated systems. Analyze account characteristics and make appropriate recommendations.



Use appropriate collection and skip-tracing tools to maintain delinquencies, repossessions, and losses at or below corporate objectives.

Responsible for collaborating with legal, bailiffs, dealers and auction to resolve delinquent accounts. Offer critical decision-making as necessary when assigning accounts for repossession. Follow up on escalated and cancelled insurance accounts.

Contribute to team performance goals and continuous improvement initiatives by providing input to enhance departmental dashboards, actively participating in departmental and company projects and training opportunities. Provide ongoing guidance, support, and mentorship to peers, fostering knowledge sharing, skill development, collaboration, and continuous growth within the team. Assist with various administrative tasks and duties.

Bilingual -- written and oral fluency in English and French preferred. ~3 years relevant work experience; preferably in automotive finance. ~ Post Secondary diploma or degree preferred. ~ Problem-solving mindset, with the ability to assess risk and recommend solutions. ~ Experience working with Microsoft Office and CRM systems. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

📌 Senior Bilingual Customer Accounts Specialist (Collections) (Markham)
🏢 Leap Recruitment Partners
📍 Markham