Employment Type: Hybrid (2 days in office, 3 days remote) Salary: $80.00 per hour (contractors must be incorporated) Consider Your Next Contract with Aliant Resources and Our Municipal Government Client in the Greater Toronto Area Aliant Resources is a dedicated provider of IT staffing services, committed to promoting diversity, equity, inclusion, belonging, anti-racism, and accessibility in all facets of our operations.

The Application Portfolio

Modernization (APM) Program is about maintaining the Region's portfolio of software applications to the desired condition level. This involves assessing, on a regular basis, the condition level of software applications (the technical and functional state of good repair), and taking upgrade, remediation, replacement, or retirement actions to ensure that all applications stay above the desired condition level. As a Technical Business Analyst, the candidate will bridge the gap between business needs and technical solutions.

MS Access, VB6, PHP, .NET) into modern environments such as SharePoint Online, PowerApps Platform, ServiceNow, etc. APM Program is also in the process of implementing ServiceNow Enterprise Architecture (EA) Module at the Region. The Consultant will support our ServiceNow platform, including the Enterprise Architecture (EA) module.

The ideal candidate combines analytical thinking, business acumen, and technical ServiceNow experience to bridge the gap between business needs and system capabilities. Business & Technical Analysis Conduct requirements gathering sessions with stakeholders to capture business needs. Develop detailed Business Requirements Documents (BRDs), Functional Specifications (FSDs), and User Stories in alignment with enterprise standards.

Produce process maps, workflow diagrams, and data flow documentation to illustrate current and future-state processes. Perform gap and impact analyses to evaluate proposed system or process changes. Conduct deep-dive discovery sessions to analyze legacy app architectures (MS Access, VB6, PHP, .NET) and their dependencies.

Retire, Re-platform, or Rebuild)



based on business value and technical feasibility. ServiceNow Platform Support Provide day-to-day functional and technical support for ServiceNow modules, including Enterprise Architecture (EA), CMDB, and Application Portfolio Management (APM). Manage configuration and enhancement requests, ensuring alignment with governance and platform best practices.

Collaborate with developers and platform owners to implement and test ServiceNow enhancements or integrations. Maintain accurate documentation of configurations, customizations, and workflows. Testing & Implementation Support Lead User Acceptance Testing (UAT) and coordinate end-to-end testing to validate that modernized apps meet business requirements.

Develop user training materials and standard operating procedures (SOPs) to ensure smooth adoption of current platforms.

Process

Improvement & Governance Identify opportunities to automate or streamline business and IT processes within ServiceNow. Participate in ServiceNow governance and change advisory board (CAB) meetings. Support the definition and maintenance of ServiceNow standards, best practices, and documentation templates.

Contribute to continuous improvement initiatives and platform roadmap planning. Act as a liaison between business, IT, and architecture teams, ensuring clarity and alignment of priorities. Support user acceptance testing (UAT) and coordinate feedback incorporation.

Provide training materials, user guides, or workshops to increase adoption of new features and modules. Project & Delivery Support Contribute to project plans, timelines, and milestones for ServiceNow enhancements and EA initiatives. Track and report on deliverable progress, risks, and dependencies.





Certified Business Analysis

Professional (CBAP) designation in good standing with the International Institute of Business Analysis (IIBA). Undergraduate degree in information technology management, business management, or related fields with at least 5 years of work-related experience.

Certified Business Analysis

Professional (CBAP) designation in good standing with the International Institute of Business Analysis (IIBA).

Strong Business

Analysis experience — requirements gathering, process mapping, gap analysis, and documentation. Technical analysis and troubleshooting for enterprise platforms and integrations.

Experience supporting or administering the ServiceNow platform, especially: Proficiency in SQL or data querying tools for reporting and analysis Experience with ServiceNow Enterprise Architecture module, APM (Application Portfolio Management), or ITBM (IT Business Management). Familiarity with ServiceNow CSDM (Common Service Data Model) and CMDB design best practices.

ServiceNow Certification such as: ServiceNow Certification such as: Certified Implementation Specialist (CIS-APM or EA) ServiceNow Certification such as: ITIL v4 Foundation At Aliant Resources, we value diversity and inclusion and we encourage candidates of all backgrounds to apply.

Diversity Statement At Aliant

Resources, we are committed to building a workforce that reflects the communities we serve and to promoting a diverse, anti‑racist, inclusive, accessible, merit‑based, respectful, and equitable workplace.

Aliant

Resources is dedicated to making our recruitment process accessible to everyone with or without a disability. We adhere to workplace accessibility standards to ensure that individuals with disabilities can fully participate in employment opportunities. If you require workplace accommodations due to a disability, injury, illness, or any other condition that may affect your ability to apply online or perform essential job functions, please reach out to us at [email protected].

📌 Senior Business Analyst (Ontario)
🏢 Aliant Resources
📍 Ontario