Closing Date: June 18, 2026 at 12:00 p.m. (Eastern Standard Time)

Location: Peel Region, Ontario

Employment Type: Hybrid (2 days in office, 3 days remote)

Salary: $80.00 per hour (contractors must be incorporated)

Duration: July 2026 – July 2027, tentative (with potential 12-month extension)

Hours of Work: 7 hours per day (35 hours per week) - 1 hour unpaid lunch

Consider Your Next Contract with Aliant Resources and Our Municipal Government Client in the Greater Toronto Area

About Us:

Aliant Resources is a dedicated provider of IT staffing services, committed to promoting diversity, equity, inclusion, belonging, anti-racism, and accessibility in all facets of our operations. We invite you to join our team!

Work Scope & Objective of Assignment

The Program

The Application Portfolio Modernization (APM) Program is about maintaining the Region's portfolio of software applications to the desired condition level. This involves assessing, on a regular basis, the condition level of software applications (the technical and functional state of good repair), and taking upgrade, remediation, replacement, or retirement actions to ensure that all applications stay above the desired condition level.

Work Scope & Objective

As a Technical Business Analyst, the candidate will bridge the gap between business needs and technical solutions. The candidate will lead the migration of legacy applications (e.g. MS Access, VB6, PHP, .NET) into modern environments such as SharePoint Online, PowerApps Platform, ServiceNow, etc. APM Program is also in the process of implementing ServiceNow Enterprise Architecture (EA) Module at the Region. The Consultant will support our ServiceNow platform, including the Enterprise Architecture (EA) module. The ideal candidate combines analytical thinking, business acumen, and technical ServiceNow experience to bridge the gap between business needs and system capabilities.

Applications without an active CBAP certification will not be considered.

Business & Technical Analysis

- Conduct requirements gathering sessions with stakeholders to capture business needs.
- Develop detailed Business Requirements Documents (BRDs), Functional Specifications (FSDs), and User Stories in alignment with enterprise standards.
- Produce process maps, workflow diagrams, and data flow documentation to illustrate current and future-state processes.
- Perform gap and impact analyses to evaluate proposed system or process changes.

Legacy Discovery & Assessment

- Conduct deep-dive discovery sessions to analyze legacy app architectures (MS Access, VB6, PHP, .NET) and their dependencies.
- Define migration strategies (e.g., Retire, Re-platform, or Rebuild) based on business value and technical feasibility.

ServiceNow Platform Support





- Provide day-to-day functional and technical support for ServiceNow modules, including Enterprise Architecture (EA), CMDB, and Application Portfolio Management (APM).
- Manage configuration and enhancement requests, ensuring alignment with governance and platform best practices.
- Collaborate with developers and platform owners to implement and test ServiceNow enhancements or integrations.
- Maintain accurate documentation of configurations, customizations, and workflows.

Testing & Implementation Support

- Lead User Acceptance Testing (UAT) and coordinate end-to-end testing to validate that modernized apps meet business requirements.
- Develop user training materials and standard operating procedures (SOPs) to ensure smooth adoption of new platforms.

Process Improvement & Governance

- Identify opportunities to automate or streamline business and IT processes within ServiceNow.
- Participate in ServiceNow governance and change advisory board (CAB) meetings.
- Support the definition and maintenance of ServiceNow standards, best practices, and documentation templates.
- Contribute to continuous improvement initiatives and platform roadmap planning.

Stakeholder Collaboration

- Act as a liaison between business, IT, and architecture teams, ensuring clarity and alignment of priorities.
- Support user acceptance testing (UAT) and coordinate feedback incorporation.
- Provide training materials, user guides, or workshops to increase adoption of new features and modules.

Project & Delivery Support

- Contribute to project plans, timelines, and milestones for ServiceNow enhancements and EA initiatives.
- Track and report on deliverable progress, risks, and dependencies.
- Ensure deliverables are aligned with organizational goals and architecture standards.

Mandatory Certification

Certified Business Analysis Professional (CBAP) designation in good standing with the International Institute of Business Analysis (IIBA).

Proof of Certification must be submitted.

Qualifications & Experience

- Undergraduate degree in information technology management, business management, or related fields with at least 5 years of work-related experience. An equivalent combination of education and/or experience may be considered.
- Certified Business Analysis Professional (CBAP) designation in good standing with the International Institute of Business Analysis (IIBA).
- Strong Business Analysis experience — requirements gathering, process mapping, gap analysis,



and documentation.
- Technical analysis and troubleshooting for enterprise platforms and integrations.
- Experience supporting or administering the ServiceNow platform, especially:
- Enterprise Architecture (EA) module or related components
- Understanding of ITIL processes and IT Service Management (ITSM) practices
- Proficiency in SQL or data querying tools for reporting and analysis
- Strong problem-solving and analytical mindset.
- Collaborative and adaptable in cross-functional environments.

Nice-to-Have Skills & Knowledge

- Experience with ServiceNow Enterprise Architecture module, APM (Application Portfolio Management), or ITBM (IT Business Management).
- Familiarity with ServiceNow CSDM (Common Service Data Model) and CMDB design best practices.
- Experience supporting Enterprise Architecture teams or portfolio management initiatives.
- Understanding of IT strategy, capability modeling, and application rationalization.

Nice-to-Have Certifications

- ServiceNow Certification such as: Certified System Administrator
- ServiceNow Certification such as: Certified Implementation Specialist (CIS-APM or EA)
- ServiceNow Certification such as: ITIL v4 Foundation

Why Join Us

- Be part of a diverse and inclusive workplace.
- Contribute to the delivery of essential services.
- Prospect for professional growth and development.

At Aliant Resources, we value diversity and inclusion and we encourage candidates of all backgrounds to apply. We are an equal opportunity employer and we look forward to welcoming you to our team.

Diversity Statement

At Aliant Resources, we are committed to building a workforce that reflects the communities we serve and to promoting a diverse, anti‑racist, inclusive, accessible, merit‑based, respectful, and equitable workplace.

Accessibility Statement

Aliant Resources is dedicated to making our recruitment process accessible to everyone with or without a disability. We adhere to workplace accessibility standards to ensure that individuals with disabilities can fully participate in employment opportunities. We understand the importance of identifying and removing barriers, and we strive to provide an inclusive experience for all candidates.

Workplace Accommodations

We offer workplace accommodations throughout the recruitment process and all aspects of employment consistent with the requirements of the AODA and OHRC.

If you require workplace accommodations due to a disability, injury, illness, or any other condition that may affect your ability to apply online or perform essential job functions, please reach out to us at [email protected]. Your request will be answered, and we will collaborate with you to provide appropriate workplace accommodations as required.

📌 Senior Business Analyst (Ontario)
🏢 Aliant Resources
📍 Ontario