At Tangerine, we're redefining banking. As Canada's leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration. Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service.

Beyond banking, we're committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition - where diverse perspectives are valued, and people are empowered to do their best work. If you're a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let's shape the future of banking together!

The Senior Business

Analyst's primary role is to elicit, analyze, validate, define and write the business requirements and technology independent processes and solutions that meet the needs across various domains. This role will bridge the gap between the business need and technology solution, while keeping customer centricity and digital experience top of mind. The successful candidate has several years of deep, practical business analysis and/or business systems analysis experience (or equivalent) with complex cross-functional features across channels, applications, products and digitization.

They will also support requirements related to the activities across the lifecycle of the initiative (e.g. design and development, testing, implementation). In addition,



they are expected to collaborate and actively engage with other Business Analysts and contribute to the Business Analysts Community of Practice (CoP).

The Senior Business

Analyst will report directly to the Manager/Senior Manager of Business Analysis in Digital Product Experience (DPX). Work with the Product Owner, Designer, Technical Lead and Stakeholders to capture and document the product vision and business and technical requirements. Responsible for the preparation, completion and compliance of business and technical requirements based on business needs; Document (whether elicit or implicit) requirements using interviews, document analysis, requirements workshops, surveys, use cases, scenarios, business analysis, workflow analysis and modern agile practices i.e. canvas and user story mapping.

Supports the Product Owner to manage requirements related activities and deliverables throughout the delivery life cycle (e.g. change requests, issues, risks, schedules, status reporting etc.). Work with the Delivery Teams to identify, anticipate, assess, manage and resolve issues and risks related to requirements' activities and deliverables. Translate standard business and technical requirements into user stories and acceptance criteria.





Support the Product Owner with data insights to drive customer centric experiences and priorities. Work collaboratively with cross-functional matrix teams to develop and maintain thorough knowledge of product, system and process capabilities and promote customer centric solutions. Leveraging a growth mindset, embracing learning and continuous improvement Contributing to a dynamic workplace fostering trust, integrity and inclusion 5+ years of work experience in a Business Analyst role (or equivalent) with preference in the digital space (Mobile, Web/Online) Working experience with microservices and APIs; with hands-on experience using Postman considered an asset.

Agile mindset and working knowledge and experience in various delivery models, including agile, waterfall, hybrid frameworks. Customer-centric mentality Effective presentation, facilitation, analysis and problem solving skills Ability to deliver seamless execution whether in office or remote are considered an asset Technical background is considered an asset International Institute of Business Analysis (IIBA) certification is an asset Product Owner experience is an asset You will have access to thousands of online and in-person courses so you can shape your career growth with support from diverse industry leaders. You will get our help to save for your future and to invest in your total well-being through our Tangerine benefits.

You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

📌 Senior Business Analyst - Tangerine (Toronto)
🏢 Tangerine
📍 Toronto