Uptempo is a leading marketing resource management SaaS company that empowers marketing teams to optimize their operations, improve efficiency, and drive business growth. We are looking for a Business Solutions Architect to join our amazing team and play a pivotal role in driving customer success through tailored solution design and architecture. As a Business Solutions Architect , you will be responsible for understanding customer challenges and business objectives, then crafting scalable, efficient, and impactful solutions using Uptempo's platform.

This role requires a mix of technical expertise, customer-focused thinking, and strong communication skills to bridge the gap between our customers' needs and our product's capabilities. One of the primary challenges for this role will be learning and mastering the Uptempo platform to effectively design and implement solutions that align with customer needs. Partner with customers to understand their business goals and challenges, identifying how Uptempo's platform can add value.

Design and implement scalable, flexible, and effective solutions, including integrations and customizations. Gather and translate customer requirements into actionable functional specifications for development and deployment teams. Collaborate cross-functionally with sales, product, support, and implementation teams to ensure successful solution delivery.

Effectively communicate technical concepts to both technical and non-technical stakeholders. Maintain solid relationships with customers by actively listening and demonstrating empathy toward their needs and challenges. Document architectural decisions, requirements, and project scope for transparency and future scalability.





Manage customer expectations and resolve conflicts to ensure high customer satisfaction. Expertises in marketing or marketing performance management, budget allocation, or marketing operations — ideally in enterprise or multi-brand contexts. Customer-Focused Thinking: Ability to deeply understand customers' business needs and align solutions accordingly.

Stakeholder Management: Strong relationship-building skills with both internal teams and external customers. Ability to translate customer needs into clear functional requirements.

Documentation Skills: Strong ability to maintain accurate and thorough project documentation. Understanding customer pain points and fostering strong relationships.

Conflict Resolution: Ability to balance customer expectations with product and business constraints effectively. 5+ years of experience in a customer-facing role driving business outcomes. ~ Strong technical acumen with experience in solution architecture, integrations, and system configurations. ~ Executive-level communication skills: you can simplify complex architectural transformation decisions for executive stakeholders. ~ Understanding of APIs integration first strategies with familiarity to middleware solutions such as Workato or Mulesoft ~ Meeting with Senior Director Professional Services (45 minutes) Meeting with Executive team and Senior Director of PS (45 minutes) Uptempo is on a mission to help marketers lead with confidence and love their jobs. Our marketing operations suite helps CMOs run marketing like a business. Our marketing operations suite gives them better visibility into plans, budgets, performance, and work management so they can make data-driven decisions faster. #

📌 Senior Business Solutions Architect (Toronto)
🏢 Uptempo
📍 Toronto