We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work.

Working Business Language: English. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free perks and pension plan. The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role.

About The Wawanesa Mutual Insurance Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.

The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. As a Senior Claims Adjuster with our Auto Physical Damage team,



you contribute to Wawanesa's goals of delivering an exceptional and consistent member (policy holder) experience through the fair and equitable adjustment of high complexity auto physical damage claims. This role is responsible for applying and explaining policy coverages and documenting claim files through the life of a claim.

The role is accountable for providing timely service and prompt management of your claims from initial report to conclusion. Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy. Adjustment of mid/high complexity auto physical damage claims, including heavy commercial and fleet, and fire and theft, and SIU.

Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner. Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members (policy holders). Establish timely and accurate loss and expense reserves through the life of the claim through evaluation of relevant information from sources such as appraisers, third party adjusters, and auto repair facilities.

Collaborate directly with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization to coordinate services.



Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering an exceptional customer experience.

Maintain an effective and current diary system and document claim file activities in accordance with established procedures. Remain up to date with legislative changes and trends in the insurance industry as well as complying with all provincial requirements. Support CAT plan as necessary, including potentially assisting on claims outside of your service area. 3+ years of auto insurance experience.

Experience with heavy commercial and fleet, and fire and theft, would be considered strong assets. ~ Currently working towards, or completed, a CIP designation through the Insurance Institute of Canada. ~ Exceptional customer service skills demonstrating empathy and concern for member satisfaction. ~ Detail oriented with a high degree of accuracy regarding data entry. ~ Bilingual (French) is an asset.

Diversity

Equity, Inclusion& Belonging At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce. We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [email protected] Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

📌 Senior Claims Adjuster - Auto Physical Damage (Toronto)
🏢 Wawanesa Insurance
📍 Toronto