Senior Claims Specialist – Casualty Our Claims team is a key differentiator. With deep expertise, our experienced Claims professionals manage even the most complex claims with confidence and precision. We strengthen that advantage by pursuing excellence, fostering culture of continuous improvement, and creating an environment built on collaboration, customer service, and colleague development.

Our team of enthusiastic, innovative claims experts view success as a foundation for ongoing progress. As a Montreal-based Claims Specialist - Casualty, you will play a key role on AXA XL’s Casualty Claims team. You will collaborate closely with your manager and Claims colleagues to move files toward resolution, while regularly collaborating with Underwriting teams.

Together, you will help achieve the best possible outcomes for AXA XL and its clients by proactively resolving and settling claims. Providing thoughtful and comprehensive coverage analysis and preparing relevant correspondence to communicate to brokers and insureds when applicable. Ensuring thorough claim investigations are completed.

Evaluating and negotiating timely resolutions on assigned claims across multiple jurisdictions. Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation. to ensure the highest level of customer service. Participation in recent account and renewal meetings may be required.

Consulting with and reporting to Claims Management and Claims Legal, as warranted, on large losses and contentious coverage matters. Providing guidance, technical support, and knowledge sharing to colleagues on complex casualty claims, coverage issues, litigation strategy, and claims best practices. You will report to Samantha Greenwood, Manager, Casualty Claims We’re looking for someone who has these skills and capabilities Customer Centricity: Places customers first by understanding insured, broker, and stakeholder needs while delivering responsive, fair, and effective claim outcomes.

Works effectively with Claims, Underwriting, Legal, brokers, reinsurers, and external partners to share information, align priorities, and support timely resolution. Uses claim information, trends, and business insight to make sound decisions and consider broader financial, customer, and reputational impacts.

Business and Insurance Acumen: Applies understanding of the insurance business, casualty products, market practices, and claim dynamics to support effective decisions and outcomes.





Ethical Judgment and Risk Management: Makes sound, defensible claim decisions while balancing legal, regulatory, financial, customer, and reputational considerations.

Stakeholder Management and Customer Service: Technical Skills Claims Lifecycle Management: Reviews and analyzes relevant information, manages claims from intake through resolution, and applies a strategic, cost-effective approach to achieve fair outcomes.

Policy Interpretation and Product Knowledge: Interprets policy wording, coverage limits, product mechanics, and exclusions to support accurate coverage analysis and claim decisions.

Claims

Negotiation, Litigation, Data Analysis, and Quality Control and Assurance: Negotiates fair resolutions, coordinates litigation strategy, uses claim data and trends to inform decisions, and maintains strong quality and control standards. Full-time Bilingual verbal and written fluency in both official languages (French & English) - required for Quebec only. Must possess and maintain a valid Representative’s Certificate for Commercial lines claim adjustment in compliance with AMF requirements – required for Quebec only.

Bachelor’s degree or comparable degree. Obtained or working toward Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation preferred. Minimum 10+ years of experience in Casualty claims and/or substantial experience in the oversight and direct handling of General Liability, Excess Liability, Auto (all lines) and Multination claims.

Minimal travel requirements AXA XL, the P&C; and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we do not just provide re/insurance, we reinvent it. By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines, and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.



Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. It is about helping one another — and our business — to move forward and succeed.

Five Business Resource

Groups focused on gender, LGBTQ+, ethnicity and origins, disability, and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at Inclusion & Diversity at AXA XL | AXA XL. We are committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

In an ever-changing world, AXA XL protects what matters most for our clients and communities. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption.

We are building a net zero strategy, developing insurance products and services, and mobilizing advance thought leadership and investment in societal-led solutions.

Integrating ESG: All companies have a role to play in building a more resilient future. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving. The Canada base salary range for this position is CAD 88,500 to 132,000.

We strive for market alignment and internal equity with our colleagues’ pay. At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.

📌 Senior Claims Specialist, Casualty (Montreal)
🏢 AXA XL
📍 Montreal