Tasks and Responsibilities

- Provide front-line technical support to users for workstations, applications, printers, mobile devices, and other IT equipment.
- Diagnose and resolve incidents and service requests related to equipment and software.
- Plan, organize and carry out field interventions related to the deployment, configuration and support of technological equipment.
- Participate in projects for the deployment, implementation and migration of IT solutions.
- Ensure compliance with policies, procedures and quality of service standards during technical interventions.
- Optimize the efficiency of business processes in collaboration with the IT service desk teams.
- Act as an advisory resource to the first and second level technical support teams.
- Write and maintain technical documentation, procedures and knowledge base.
- Coordinate technology activities with resources from different areas of the organization.
- Contribute to the development and improvement of processes, rules and working methods.
- Follow up on interventions and document the information required in the request management tools.

Profile





- Hold a college diploma in computer science or equivalent recognized training.
- Have relevant experience with computers, tablets, printers and other computer equipment.
- Master the deployment of software and applications in enterprise environments.
- Use incident and service request management tools such as Octopus or comparable solutions.
- Clearly and rigorously document the interventions carried out in a ticketing system.
- Leverage automated deployment tools in distributed technology environments.
- Be familiar with Microsoft 365, Microsoft Office, Lotus Notes environments and collaboration tools.
- Administer services such as Active Directory, DNS, and DHCP.
- Understand technological architectures and infrastructures.
- Work in Citrix, VMware, Terminal Server and Unix environments.
- Develop solid analytical capabilities and provide level 1, 2 and 3 technical support.
- Apply the practices, standards, procedures and tools in force in an IT service desk.
- Demonstrate autonomy, rigor, organization and excellent customer service.

📌 Senior Computer Technician - Office Automation Component (Montreal)
🏢 COFOMO
📍 Montreal