Title: Senior Customer Experience Associate - University Plaza Branch (37.50 hours/week) Requisition ID: 220135 Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others.

As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: ensuring customers are appropriately triaged and/or assisted Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs Build strong customer relationships and deliver excellent customer service Uncover and solve customers’ needs Demonstrate success in a target-based performance setting,



as well as contribute positively to a team-oriented work environment Are willing to assist in a professional, friendly and efficient manner Are available to work a flexible schedule Have experience with conducting simple sales, proactive marketing calls and providing financial advice Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options Previous banking experience is a strong asset An organization committed to making a difference in our communities– for you and our customers You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. Candidates must apply directly online to be considered for this role.

📌 Senior Customer Experience Associate - University Plaza Branch (37.50 hours/week) (Regional Municipality of Halton)
🏢 Scotiabank
📍 Regional Municipality of Halton