Motion is creating the command center for creative strategists: an AI-driven analytics and intelligence platform that bridges the gap between performance marketers and creative teams, helping them uncover what's working, what's not, and ultimately ship more winning ads across platforms like YouTube, LinkedIn, Meta, and TikTok. Today, Motion is trusted by some of the world’s top e-commerce and direct-to-consumer brands and agencies (including Vuori, True Classic, The Farmer’s Dog, and HexClad) and has analyzed over $14 billion in media spend. When leading brands want to understand their creative performance, they turn to us.

We’re building the future of creative intelligence and are looking for talented people to help us get there! About the Customer Success Manager role & team You will be directly responsible for educating our clients (agencies and DTC brands) on creative strategy and how to operationalize their workflow to fill the current gap between performance and creative teams using Motion. By gaining a deep understanding of media buying and creative production you will help teams see how the Motion platform is the answer to the workflow challenges they are experiencing.

You’ll help clients build a report structure that meets their needs using Motion and then host sessions with their teams to make sure everyone knows how to use the reports. Our current session mix consists of large-group Motion custom walkthroughs/educational talks, small group working sessions, naming convention and creative strategy brainstorms. After onboarding, you’ll continue to build relationships with clients to ensure they are up to date on new features, breakthroughs in creative strategy processes, and ensure they find continued value in the app.





Understand our clients’ team dynamics knowing when to loop in relevant stakeholders for training and conversations. Understand clients’ current creative strategy processes, identifying gaps or inefficiencies and partnering with them strategically to strengthen their approach through education, best practices, and deeper Motion usage Contribute to internal and external content as a thought leader. This looks like running live creative audits during customer calls, sharing 'what's working / what's not' snapshots in follow-up notes, or using competitor reverse-engineering outputs during onboarding touchpoints.

Synthesize customer intelligence at scale using AI – for example, feeding 70+ customer calls into NotebookLM to aggregate VOC insights, or analyzing a month of Gong calls to quantify demand for a specific feature and share structured findings with the broader team. Turn AI into a personalized customer deliverable in real time – like attaching the Creative Benchmarks report to Motion's AI chat and prompting it with questions specific to a customer's testing volume and format strategy, making benchmarking feel tailored rather than generic. Key Expectations as a CSM at Motion ️ ~We are casual and friendly with our clients.

We are their creative strategy partners. 2–3 years of experience in high volume account management,



client management, or customer success at a B2B SaaS company ~ Strong public speaking, presentation, and relationship-building abilities.

Bonus points for: Media buying/performance marketing experience, particularly in paid social (e.g., Meta, TikTok, Youtube), in roles such as Growth Marketing Creative Strategist, Performance Marketing Manager, or Paid Social Specialist. An understanding of the importance of creative in the paid media landscape We offer competitive compensation, including equity for all employees, health benefits from day one, a monthly health & lifestyle stipend to support your well-being, 20 days of PTO, and a $1,500 work-from-home stipend. Remote-first with hybrid flexibility : We're a remote-first company with team members spanning Canada, the U.and beyond, but also have office spaces in 4 main hubs (Toronto, Montreal, Vancouver, and Porto) for optional hybrid work.

Motion has robust product-market fit, 2.5x YoY growth, second-time founders with deep industry knowledge, and $30M in Series B funding to fuel our momentum. If you're excited about building, you’ll thrive here! We're a low-ego, high-performing team that was just ranked #19 on G2's list of Best Canadian Software Companies for 2026.

Virtual: Day-to-day, we use Roam, an AI-powered virtual office platform that fosters spontaneous collaboration, drop into meetings or quick chats, and interact with colleagues for a simulated, 'live' digital headquarters. Outside of the option to go to one of our offices, our team gets together for a team offsite once/year, and we have a company retreat every summer. Motion is a fully remote company.

📌 Senior Customer Success Manager (Managed Service) (Quebec City)
🏢 Motion (Creative Analytics)
📍 Quebec City