Become an integral part of Trilogy's growth as a Senior Customer Success Specialist. Focus on renewing high-value enterprise contracts and leveraging AI for sales precision. This executive role requires you to facilitate direct conversations with decision-makers, ensuring the retention of key accounts.

You’ll also create frameworks and strategies tailored to maximize renewals without the chaos of traditional sales processes. This position promises a unique chance to elevate your career in a tech-driven environment. Key Responsibilities:

- Manage the full renewals cycle for enterprise accounts
- Lead engaging discussions focused on customer value
- Develop and optimize AI-driven renewal frameworks
- Ensure precision in contract negotiations
- Overcome customer objections effectively

Requirements:

- Minimum of 8 years in account management or CSM
- Experience in closing large-scale renewals
- Strong proficiency in English communication
- Familiarity with AI tools is essential
- Available during US business hours

Utilize your customer success expertise and join a forward-thinking team at Trilogy, where innovation meets excellence.

📌 Senior Customer Success Specialist at Trilogy (Vancouver)
🏢 Crossover
📍 Vancouver