IP 4 th level support and test engineer Within R&D; our focus is on customer issues that are escalated through the 2 nd and 3 rd level support organization. As such we have the role of 4 th level customer support engineers. We have a lot of interaction between Antwerp, California, Ottawa, Bangalore & the UK as our test and development environment is shared.

In light of a rapidly growing customer base spread all over the world, the R&D; support team is looking for an additional 4 th level support engineer in Sunnyvale, CA. You will have the possibility to grow towards a L2/L3 IP network expert and as such become a key player within the IP division. Debug and resolve customer issues after they’ve been filtered by the 2 nd and 3 rd level support organizations.

Interfaces to R&D;, 3 rd level support team, account teams, business units and customers for technical consultation and customer support concerns. Debug complex product installations, resolves complicated product problems by applying both established procedures and creative alternatives. Perform on-site product adaptations or enhancements to installed products.

Generate release notes and update the Customer Service and Support Problem tracking database. Telecommunications/Electronic/SW/Computer Engineering degree or equivalent through experience Personal commitment towards quality. Solution and customer oriented.

A fluent knowledge of spoken and written English is a must. Knowledge of Virtual Private Network (VPRN, VPLS, EVPN, VLL). Good understanding of Quality of Service in IP networks.

Background in TCP/IP network testing and troubleshooting Scripting or programming skills (C, Perl, Golang, Python) in a Unix or Windows environment.

Network





Security and Management (AAA, TACACS, RADIUS, IPsec, SNMP, SSH, YANG, NETCONF, GNMI). Familiarity with one or more networking test tools (IXIA, Agilent, Spirent/Adtech, etc.). Preferred working experience with 7750 SR OS, 7220/7250 SR Linux and EDA.

Experience and interest in working in a customer support role and environment is preferred. Familiarity with Tier-1/2/3 network architecture, operation and support. Nokia is a global leader in connectivity for the AI era.

With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

Corporate Retirement Savings Plan

Health and dental perks Short-term disability, and long-term disability Life insurance, and AD&D; – Company paid 2x base pay Optional or Supplemental life and AD&D; insurance (Employee/Spouse/Child) Paid time off for holidays and Vacation Employee Assistance Program/Work Life Resource Program The above benefits exclude students.

Nokia

Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.

All North

America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified. #

📌 Senior Customer Support Engineer (Ottawa)
🏢 NOKIA
📍 Ottawa