Drive transformative customer experiences at Wolters Kluwer ELM Solutions. This senior-level role focuses on implementing creative retention and expansion strategies for enterprise clients. As the Director of Customer Experience, you will play a crucial role in redefining client interactions within Wolters Kluwer's Sales organization.

With responsibilities encompassing retention ownership and cross-selling initiatives, your strategic insights will directly impact the $170M ARR across various accounts. The role demands close collaboration with multiple departments to ensure alignment and achieve customer success metrics. Lead the establishment of a Customer Experience function

- Design coverage models for account management
- Define roles and engagement models across customer lifecycle
- Operationalize customer health metrics in Salesforce 10+ years of experience in customer success roles
- Proven success in developing customer experience frameworks
- Familiarity with SaaS and customer engagement metrics
- History of influencing customer adoption and retention Join Wolters Kluwer and enhance our client-centric approach through effective experience management.

#

📌 Senior Director Customer Experience at Wolters Kluwer (Vancouver)
🏢 Wolters Kluwer
📍 Vancouver