Harness your skills as a Senior Genesys Cloud Architect with Miratech. Focus on delivering scalable cloud contact center architectures that meet evolving business needs. Miratech is looking for a Senior Genesys Cloud Architect to lead the design of cutting-edge cloud solutions for contact centers.

This vital role requires defining a clear technical vision aligned with enterprise strategies while ensuring seamless integration. Collaborate closely with stakeholders and engineering teams to create cutting-edge customer experience solutions on the Genesys Cloud CX platform. Key Responsibilities:

- Drive architecture and design for Genesys Cloud CX solutions
- Transform business requirements into effective architectural designs
- Establish the technical roadmap for contact center solutions
- Engage with cross-functional teams for integration
- Provide guidance across all solution phases

Requirements:

- 7+ years in contact center technologies
- Strong expertise in Genesys Cloud CX
- Experience with large-scale solution design
- Proficient in IVR, routing, and omnichannel
- Understanding of cloud security and compliance

Shape the future of contact centers and enhance customer experiences as part of the Miratech team.

📌 Senior Genesys Cloud Architect at Miratech (Toronto)
🏢 Miratech
📍 Toronto