ADP is hiring a Senior Implementation Specialist – Payroll (Upgrades).

Implement Payroll: follow a detailed end‑to‑end process guide and leverage automated tools from project kick‑off to go‑live/transition to service, including payroll analysis, interview, configuration request, employee load, testing, year‑to‑date load, payroll parallels, and netsecure migration, with support from the Implementation Team Lead and support team.

Manage projects: for projects without an assigned PM, manage delivery and execution from initial identification to hand‑off to the Client Service Delivery team, and lead and motivate a cross‑functional team to implement projects in support of ADP Sales.

Serve as the Subject Matter Expert: lead and manage comprehensive project plans, identify risks and issues, and execute best practices and industry‑leading methodology.

Partner internally: communicate with project stakeholders, including ADP leadership, client teams, and transfer knowledge to other Implementation team members.

Build and maintain relationships: manage robust, healthy relationships with stakeholders, project teams, and external vendors to ensure delivery expectations are clearly defined and met. Thorough understanding of Upgrade Implementation processes and methodology. Managing a portfolio of accounts from project initiation to close.

Record and manage project deliverables, risks, and actions. Managing project risks and escalations to resolution; develop, manage and maintain a comprehensive Implementation Project Plan. Provide regular implementation status reports to stakeholders, highlighting critical issues for management and overall project status.

Assist client with training enrollment and follow up on training completion. Guide client through planning change‑management activities and recommend best practices.



Proficient at providing on‑site product overview sessions, if required.

Provide ongoing payroll consulting support to assigned clients until transition to Client Services. Follow through on all aspects of the Upgrade project scope to ensure a clean transition to client services. Act as a single point of contact for all project‑related issues and escalations.

Actively manage plans, dependencies, scope, risks, issues, and quality, and deliver projects in line with overall commitments. Manage project scope, investigate and make recommendations on issues challenging scope boundaries. Monitor and report on project traction and progress; Build and effectively manage multidisciplinary project teams.

Manage stakeholder relations to ensure project delivery expectations are clearly defined and met; build and maintain a reference‑able customer relationship. Minimum 3 years of experience in payroll, HR, or implementation. Strong customer service skills.

Strong

Excel skills and Microsoft Office proficiency. General technical knowledge of operating systems and networking infrastructures, including general internet concepts.

Bonus Points Project

Management knowledge or discipline.

Bilingual

French and English. Diversity, Equity, Inclusion &

Equal Employment Opportunity ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic, including: race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based on ADP's operating needs and applicant merit, including but not limited to qualifications, experience, ability, availability, cooperation and job performance.

📌 Senior Implementation Specialist, Payroll - Upgrades (Toronto)
🏢 Fairygodboss
📍 Toronto