161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Manager, Chief of Staff For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated. We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians.

Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking. We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. As a Chief of Staff in Canada Card at Capital One, you’re a problem solver with range, leaning into new areas with ease and adept at quickly identifying the root cause of a problem to inform and deliver solutions.

You’re a self-starter who creates leverage for senior leaders by delivering high-quality results with minimal supervision, proactively reprioritizing as new demands arise to provide the highest impact strategic and tactical support for our organization. You’re effective at engaging with partners across all levels and functions, building trusted relationships that enable you to deliver accelerated results in a highly matrixed ecosystem. You apply sound judgment in a wide variety of circumstances, anticipating and mitigating potential risks and removing barriers to progress.

You’re a highly influential communicator across formats, adapting style, tone, cadence, and delivery to meet evolving business needs, incorporate new data, and manage stakeholders proactively and consistently.

The Senior

Manager, Chief of Staff - Canada Card is a critical position responsible for developing, managing,



and evolving operational excellence within the Office of the President. Reporting to the Head, Office of the President, this role owns the Canada routines and narratives central to Canada Card’s strategy. Partner closely with the Head, Office of the President and the senior leadership team to drive excellence across the organization by solving challenges, optimizing workflows, and implementing tools to improve transparency, consistency, and scalability partnering closely to support specific Senior Leadership Team members and associated strategic executive communication Proactively identify and elevate risks and impacts and make key linkages within our teams and the broader organization 8+ years of work experience in business ownership, communications, change management, delivery, or chief-of-staff functions ~3+ years of experience managing executive-level stakeholders across different business functions ~2+ years of experience working with cross-functional teams in Tech, Product, Design, and/or Data 10+ years of work experience in strategy, organizational operations, change management, project / process / program management, or chief-of-staff functions ~5+ years of experience managing executive-level stakeholders across different business functions ~Experience owning end-to-end communications strategic planning and execution, including department communications, leadership team meetings, presentations, and reports You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of perks designed to support your whole self.





Find your rhythm We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.

This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies. You’ll find that Capital One is committed to helping you thrive and evolve every step of the way. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es).

Weembrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-(phone hidden) or via email at [email protected] technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (

📌 Senior Manager, Chief of Staff (Toronto)
🏢 Capital One - Canada
📍 Toronto