Posting Reason: Replacement of a regular position Anticipated Duration in Months (for contracts and temporary assignments): Job Family: IT Infrastructure and Systems # Faculty/Service - Department: Fin-HR Applications and Support, Financial Resources Date Posted (YYYY/MM/DD): 2026/07/30 Candidates may be contacted before the posting closes. Reporting to the Director of HR and Finance Applications and Support, leads the strategy, delivery, and continuous improvement of the University’s HR applications, ensuring systems are reliable, scalable, and aligned with institutional priorities and business needs. Provides overall direction for application management, enhancement roadmaps, and service delivery, with a strong focus on optimizing performance, enhancing the user experience, and maximizing value.

Leads a multidisciplinary team of experts responsible for system configuration, reporting, support, and innovation. Fosters a culture of accountability, collaboration, and continuous improvement, enabling high-quality service delivery and ensuring responsiveness to evolving operational demands. Partners with business leaders and stakeholders to translate strategic objectives and operational requirements into effective, sustainable technology solutions that improve efficiency and support informed decision-making.

Drives the prioritization and execution of initiatives in a dynamic environment with competing demands, balancing immediate operational needs with long-term strategic goals. Ensures strong governance, effective change management, and the successful delivery of system enhancements and reporting capabilities. Monitors system performance, service levels, and user satisfaction to identify opportunities for optimization, innovation, and ongoing improvement.

Manages a team of business analysts and technical experts. Provides administrative and technical direction to its team and ensures its applications’ development, configuration, maintenance, and improvement, and support of users with the highest standards. Recruits staff, drives performance, identifies development needs, mentors, and recommends appropriate training strategies.

Promotes a positive work environment, adaptability, and a culture of continuous improvement, and resolves conflicts as needed.

Workload and project management: Plans and monitors operational pipelines and projects by leading, supervising, negotiating, and coordinating the efforts of multiple interdisciplinary stakeholders. Establishes operational dashboards, project plans, project management structures, and control methodologies so requests and projects are completed on time and, if applicable, within budget.



Ensures that risks are monitored and that risk mitigation strategies (including critical path analysis) are implemented when necessary.

Process management: Performs business process analysis techniques and collaborates with internal and external stakeholders to deliver value-added solutions while optimizing controls, standardization, and efficiency. Applies the concepts and principles of change management, ensures that appropriate communication strategies are put in place with respect to operational pipelines, new projects and business process changes. Collaborates and works proactively with technical and business stakeholders (at all levels) to benchmark, review, recommend and execute developments to meet business needs and manage expectations.

Understands system interdependencies, aligns with other sectors on preventing cross-system or cross-module issues, and implements testing strategies. Once a change is approved, ensures the adoption of change and project management techniques and regular updates to business stakeholders.

Continuous improvements: Stays abreast of new technology, work methods, and techniques associated with its application portfolio. In collaboration with IT experts, builds the deployment, testing, and migration (if applicable) strategies around changes, releases, and improvements.

User support and training: Allocates the resources to train and support end-users and maintain user guides and videos. Supports change management and communication initiatives and ensures the team has a customer-service excellence culture.

Vendor management: Supports annual business reviews with technology providers to ensure their performance, and promotes synergy between the two parties. University degree in Computer Science, Management Information Systems (MIS), Business Administration, Commerce, or a related discipline or an equivalent combination education and work experience. Five (5) years of experience in leadership roles supporting large scale systems implementation and maintenance with a proven track record in Business Analysis, System Analysis, Process Analysis, and customer support.

Advanced business knowledge of Human Resources processes and operations. Demonstrated experience and advance knowledge of an Enterprise Resource Planning (ERP)



and or similar HR solutions and its related processes and principles (Workday is a strong asset). Robust understanding and experience of the end-to-end ERP implementation and product life cycle.

Experience designing, implementing, and supporting integrated business processes. Proven abilities in building partnerships and or collaborative working relationships with a wide variety of internal and external stakeholders. Excellent ability to co-ordinate a variety of tasks under pressure, managing priorities, meeting strict deadlines and following up on deliverables.

Knowledge of change-management principles. Knowledge of data and information management practices, and IT security with an ability to communicate technical concepts in a non-technical manner (ability to vulgarize). Ability to proactively keep abreast of new and emerging trends and technologies in ERP for HR.

Bilingualism – French and English (written and spoken).

Planning: Organize in time a series of actions or events in order to realize an objective or a project.

Client Service Orientation: Help or serve others to meet their needs. The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity.

We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes.

Applicants with disabilities may contact [email protected], Canadians and permanent residents will be given priority. If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts. #

📌 Senior Manager, HR Applications and Support (Ottawa)
🏢 University of Ottawa
📍 Ottawa