Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada.

We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products-residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending, we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers. Join Fairstone as a Senior Manager, Operations and Process Management and be part of our talented and growing team!

As a Senior Manager, Operations and Process Management, you will be responsible for overseeing a portfolio of operational processes that support branch and business performance. In addition to driving continuous improvement, you will play a key role in supporting day-to-day operations and business continuity, stepping in to resolve issues and ensure branches run smoothly. Manage and maintain a defined group of operational processes, ensuring clarity in roles, inputs, outputs, and performance expectations.

Performance Monitoring: Track key process metrics (KPIs), analyze trends, and report on performance to leadership.

Continuous Improvement: Lead initiatives to optimize processes using Lean, Six Sigma, or other methodologies.

Risk Management & Controls: Identify process-related risks and develop appropriate controls to mitigate them.



Ensure compliance with internal policies and regulatory requirements. Monitor control effectiveness and adjust as needed.

Operational Support & Business Continuity: Act as a point of escalation for process-related issues impacting branch operations. Flex focus as needed to support urgent operational needs.

Stakeholder Engagement: Work cross-functionally with teams in Operations, Technology, Finance, Compliance, and Customer Experience to align process improvements with business needs.

Documentation & Governance: Ensure processes are well-documented, auditable, and compliant with internal policies and external regulations.

Change Management: Support adoption of recent processes and tools through training, communication, and stakeholder alignment. Bachelor’s degree in business, Operations Management, or related field ~5+ years of experience in process management, operations, with demonstrated track record with continuous improvement ~ Excellent communication and stakeholder management skills ~ Ability to work independently and adapt quickly to shifting priorities ~ Familiarity with CRM, collections, cash management, or rules-based systems ~ Certification in Lean Six Sigma or similar frameworks an asset Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.

Compensation Package: Competitive base salary Comprehensive Benefits: Robust health and dental coverage through Manulife,



as well as virtual healthcare through Dialogue.

Group Retirement Savings

Plan with up to 7% employer match. On-Site Fitness: Gym access at our London and Montreal offices.

Education Assistance Program and Fairstone Academy for training and skill development. Parental leave top-up program to help you during life’s big moments.

Community Impact: One paid volunteer day to give back to causes that matter to you. Expected salary between 95,000-115,000$ plus the opportunity to earn an annual incentive bonus tied to performance. Artificial intelligence may be used in parts of the recruitment process.

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities.

Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time Job Type: Permanent RECOGNIZED AS ONE OF MONTREAL'S TOP EMPLOYERS (2025) Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals. Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast.

📌 Senior Manager, Operations and Process Management (Toronto)
🏢 Fairstone Financial
📍 Toronto