DHL Express is looking for a Senior Operations Manager - Service Centre at its Brampton, Ontario facility. This senior leadership role is responsible for operational performance, cost optimization, team development, and labour relations within a unionized service centre environment.

Responsibilities

- Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatch, claims, and missed pick-ups
- Responsibility for cost optimization of the facility
- Manage employee/labour relations through appropriate application of the Collective Agreement
- Manage all local Human Resources issues in alignment with the HR team
- Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance
- Monitor and improve EBIT through profitable revenue growth, management of P.U.D. costs, handling, and on-time data entry
- Assist in the development of long and short-range service centre objectives and plans
- Prepare the service centre profit plan and submit for approval and execution
- Identify and track route service standards and adjust operations as required
- Organize, assign responsibility and develop competent branch staff through training and counselling
- Provide leadership, communication, and motivation to service centre management and staff
- Ensure staff compliance with company standards including Occupational Health & Safety,



Transport of Dangerous Goods, and WCB
- Process branch paperwork and prepare required reports and statistics
- Travel to and manage outlying depots as required
- Achieve area branch Track & Trace targets and implement continuous improvement initiatives

Requirements

- 3–5 years management experience in a medium to large service company, preferably transportation
- University degree in appropriate discipline or equivalent experience
- Excellent interpersonal skills
- Proven experience and success in leadership positions
- Demonstrated general accounting, finance and administration experience
- Good communication skills — written and verbal
- Ability to successfully manage multiple tasks and priorities
- Implemented measurements and strategies to attain goals within time constraints
- Proven work experience in a union environment and negotiation skills
- Demonstrated analysis and problem-solving skills
- Word processing and spreadsheet experience
- Demonstrated experience implementing quality/process improvement initiatives

University degree in an appropriate discipline or equivalent experience; 3–5 years management experience in a medium to large service company, preferably in transportation; proven experience in a unionized workplace with negotiation skills; demonstrated accounting, finance and administration experience.

📌 Senior Operations Manager - Service Centre (Brampton)
🏢 DHL Express
📍 Brampton