DHL Express is looking for a Senior Operations Manager - Service Centre at its Brampton, Ontario facility. This senior leadership role is responsible for operational performance, cost optimization, team development, and labour relations within a unionized service centre workplace. Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatch, claims, and missed pick-ups Responsibility for cost optimization of the facility Manage employee/labour relations through appropriate application of the Collective Agreement Manage all local Human Resources issues in alignment with the HR team Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance Monitor and improve EBIT through profitable revenue growth, management of P.D. costs, handling,



and on-time data entry Assist in the development of long and short-range service centre objectives and plans Prepare the service centre profit plan and submit for approval and execution Identify and track route service standards and adjust operations as required Organize, assign responsibility and develop competent branch staff through training and counselling Provide leadership, communication, and motivation to service centre management and staff Travel to and manage outlying depots as required Achieve area branch Track & Trace targets and implement continuous improvement initiatives 3–5 years management experience in a medium to large service company, preferably transportation ~ Ability to successfully manage multiple tasks and priorities ~ Proven work experience in a union environment and negotiation skills ~ Demonstrated analysis and problem-solving skills ~ Demonstrated experience implementing quality/process improvement initiatives 3–5 years management experience in a medium to large service company, preferably in transportation;

📌 Senior Operations Manager - Service Centre (Brampton)
🏢 DHL Express
📍 Brampton