Reporting to the VP of Product, as a Senior PM here at Coconut, you’ll drive a critical company-level growth, product vision, strategy, and data driven roadmap that delivers! Your familiarity with the environments and needs of large enterprise customers make identifying market and customer requirements almost second nature. You believe in a customer-centric experience and are passionate about the full product life cycle, from ideation through the collaborative development process across teams to deliver winning products.

You prefer a highly visible role where you will have a chance to make significant contributions with an immediate and lasting impact on company growth. You exhibit excellent judgment, and leverage data to prioritize between the needs of existing customers versus new ones and between features, architectural improvements, and operational excellence. YOU’RE FIRED UP TO CONTRIBUTE TO Lead one of our core product offerings within our solution stack that empowers great customer experiences for banks.

You’ll partner with Engineering to help ensure our Platform empowers both internal and external customers to do their best work while unlocking current markets. Roll up your sleeves to help determine the future of our platform in areas like AI while also developing a strategy around our APIs that unlocks our Professional Services team while allowing our customers to tailor our product to their needs.

Project Management

Manage product roadmap, define key milestones, customer requirements, key product metrics, develop product epics and partner with Development on accountability for OKRs. Maintain a clear communication line between Product and Development ensuring that Development fully understands customer requirements and the direction Product has planned in regards to new product development, existing product maintenance or enhancement and feature deprecation.

Customer Experience





Regularly meet with customers to better understand their needs in general, their Coconut specific friction points, and Coconut specific wants. Validate requirements and the resulting product with customers and customer success teams to ensure we’re delivering value. Act as customer advocate - be the voice of the customer, articulating their needs.

Manage customer feature requests through Pendo. Be a market expert - understand the reasons customers purchase products, the competition, and how customers think of and buy our product. Understand the cost of development and product overhead and the impact this should have on pricing.

As one of the more senior members of the Product team, you’ll help support, share knowledge with, and mentor ascending members of the team. 5+ years of product management experience (Bonus points if it’s in SaaS or Banking). ~ A technical background (APIs, Integrations, etc) especially in SaaS companies that are rapidly scaling. ~ Demonstrated knowledge of design principles for mobile and web. ~ A keen business sense and are able to leverage data to develop and prioritize strategic objectives. ~ Ability to travel - expect to travel to customers or our head office from time to time (around once a quarter).

Cabana

Days” - our version of a flexible work week! Ability to do your job in a supported, but still flexible environment. ~ Supported professional development,



learning & career opportunities - be supported in your growth journey! ~ Regular 1:1 coaching with your leader and regular connection to a passionate executive team. ~ Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate! Health & Dental Perks, Virtual Care, & Disability top up - all starting from day 1!

Virtual mental health and EAP platform. Opportunity to work remote - anywhere in Canada!

Tiki Bucks Incentive

Program - everyone is entitled to earn bonuses! Match customers with the right expert, at the right time, so no opportunity is lost.

Coconut

Software makes it effortless for customers to connect with their bank or credit union. Our appointment scheduling, queue management, and video banking solutions are used by leading financial institutions across North America, including RBC, Arvest Bank, Vancity, and Rogue Credit Union. Organizations that use Coconut benefit from a seamless customer experience that improves NPS, reduces wait times, and increases conversion rates.

The team at Coconut has ambitious growth plans to continue to scale the business to new heights by owning the North American market and delivering innovative solutions to our customers. We foster a community that is unconditionally inclusive, and in return ask that our people contribute their differing perspectives, ideas and experiences for one common purpose: to advance the way people live and work in an environment of diversity, equity and inclusion and workplace belonging.

Coconut

Software is committed to treating all people in a way that allows them to maintain their dignity and independence. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005. #

📌 Senior Product Manager- Walmart + (Ottawa)
🏢 Coconut Software
📍 Ottawa