Senior Product Manager for AI and Automation

PagerDuty is a leader in Digital Operations Management, helping organizations deliver a perfect digital experience. Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-premises deployments. Own the customer-facing surface of agentic authorization — ensuring permissions, audit logs, and scoping controls are a natural and frictionless extension of current enterprise permissioning models.

Identify and close gaps in the current platform by synthesizing customer feedback, usage data, competitive signals, and engineering constraints into a coherent strategy. 5+ years of product management experience shipping customer-facing software at scale; Deep fluency in the SRE and DevOps domain — understanding on-call rotations, effective runbooks, and production system operations.

Solid technical aptitude: comfortable reading API specs, digging into telemetry, and holding substantive conversations with senior engineers. can distill complex platform trade‑offs for both technical and executive audiences. Familiarity with UI/UX best practices,



usability testing, and interpreting user research to inform roadmap decisions and feature development. Track record of building positive working relationships with engineering, UX design and teams outside of product development.

Strong customer empathy and a curiosity-driven approach to learning their needs.

Experience building or shipping AI/ML-powered product features, LLM integrations, or agentic systems. Familiarity with on‑premises or hybrid deployment models (Kubernetes operators, air‑gapped environments, enterprise security reviews). MBA a plus.

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📌 Senior Product Manager- Walmart + (Toronto)
🏢 PagerDuty
📍 Toronto