- The expected base salary range for this position is $100/Hr - $110/Hr, depending on experience, skills, and internal equity.
- The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements.

- Benefit eligibility and offerings vary based on role, employment status, and work location.

- For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.

- We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications.

- These tools are used to enhance consistency and efficiency.

- All hiring decisions involve human review and are not based solely on automated processing.

Position Overview:

- We are seeking an experienced Program Manager to lead operational workstreams within a large-scale Health &
- Dental Transformation Program.

- This role will be responsible for driving end-to-end delivery of operational initiatives, ensuring successful execution of program objectives while maintaining operational excellence, governance, stakeholder alignment, and sustainable business outcomes.

- The ideal candidate will have a strong background in program/project management, operational transformation, process improvement, and stakeholder management, with experience leading complex, multi-workstream initiatives in dynamic environments.

Key Responsibilities:

Program &

- Operational Delivery

- Lead operational workstreams from planning through execution, ensuring delivery on time, within scope, and within budget.

- Develop and maintain integrated program roadmaps, milestones, and delivery plans.

- Partner with operations, business, technology, and cross-functional teams to drive progress and resolve delivery challenges.





- Serve as the primary source of truth for operational program status, risks, and updates.

Process Optimization &

- Operational Transformation

- Identify and implement opportunities to improve operational efficiency and effectiveness.

- Support automation initiatives and operational transformation programs.

- Document, standardize, and optimize operational workflows aligned with best practices.

- Support organizational readiness, business adoption, and change management activities.

Risk, Dependency &

- Issue Management

- Identify, assess, and mitigate program and operational risks.

- Manage cross-functional dependencies to prevent bottlenecks and delays.

- Escalate issues appropriately and drive timely resolution.

Governance &

- Stakeholder Management

- Lead governance meetings, steering committees, and operational review forums.

- Provide clear and concise updates to senior leadership and executive stakeholders.

- Foster strong relationships across business, operations, technology, PMO, and architecture teams.

Business &

- Technology Alignment:

- Collaborate with Business PMO, Technology PMO, Architecture, and Operations teams to ensure solutions are scalable and sustainable.

- Ensure operational processes align with technology capabilities, business objectives, and regulatory requirements.

- Support operating model evolution and large-scale operational growth initiatives.

Financial &

- Resource Management:

- Monitor program budgets, forecasts, resource plans, and capacity requirements.

- Track and report financial performance, delivery progress, quality metrics, and program risks.





- Ensure effective utilization of resources across workstreams.

Required Qualifications:

- Bachelor’s degree required.

- 7+ years of Program or Project Management experience.

- Proven experience managing complex, multi-workstream operational programs.

- Strong experience in operational transformation, service delivery, or process improvement initiatives.

- Experience supporting automation and business transformation programs.

- Strong facilitation, communication, and stakeholder management skills.

- Familiarity with project management methodologies, governance frameworks, and documentation standards.

- Experience using project management tools such as Jira, Smartsheet, MS Project, or similar.

- Ability to manage competing priorities in rapid-paced, evolving environments.

Preferred Qualifications:

- Experience within Health, Dental, Insurance, Benefits Administration, or Healthcare environments.

- Knowledge of Lean, Six Sigma, or Continuous Improvement methodologies.

- Experience with operating model design, organizational change management, or large-scale operational growth initiatives.

- Ability to operate strategically while remaining hands-on with execution and delivery.

- Strong analytical and problem-solving capabilities with experience developing decision-making frameworks.

Key Competencies:

- Operational Excellence
- Program &
- Project Leadership

- Strategic Thinking

- Stakeholder Management

- Change Management
- Risk &

- Dependency Management

- Financial &

- Resource Planning

- Process Improvement

- Executive Communication
- Cross-Functional Collaboration

Success Metrics:

- Delivery of key program milestones on schedule.

- Adherence to approved budgets and forecasts.

- Effective identification and mitigation of risks and dependencies.

- High stakeholder satisfaction and engagement.

- Improved operational efficiency, scalability, and process effectiveness.

📌 Senior Project Manager (Toronto)
🏢 Collabera
📍 Toronto