Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We care less about where you trained and more about what you’ve built. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

Scaled Customer Success owns the onboarding, activation, and growth of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s International Customer Success team and define the scaled customer implementation motion to drive activation.

Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn drive productive, thorough, and complete onboarding of new Ramp customers at scale

Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed





Help us maintain an industry-leading satisfaction rate with our customers

Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization

Exceptional project management and time management skills

Experience owning a high-volume book of business of 100+ customers at a time

Ability to anticipate customers’ needs and position product solutions accordingly

Experience with accounting software (e.g.

BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) Flexible PTO

Centralized home-office equipment ordering

Budget for intra-office travel

Weekly coffee stipend

100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

One Medical annual membership

Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

In-office perks: lunch, snacks, drinks, and more

Relocation support to NYC or SF (as needed)

Group medical, dental, and vision coverage through Sun Life

Life, AD&D;, and disability coverage

Group Retirement Plan with employer match (RRSP + DPSP)

Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay

Employee Assistance Program and virtual care through Lumino Health

Private medical insurance through Freedom Elite

Virtual GP and at-home care via eMed x Livi

Workplace pension through Penfold, with salary sacrifice option

Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay #

📌 Senior Scaled Customer Activation Manager, Canada (Toronto)
🏢 Triwill Group
📍 Toronto