Elevate customer experiences at Air Canada Vacations as a Senior CRM & CDP Solution Analyst. Spearhead the implementation of Microsoft Dynamics and Bloomreach CDP whilst ensuring business objectives are met. In this impactful role, you will lead the transformation of how we engage with our customers.

This includes analyzing requirements, crafting CRM solutions, and collaborating with stakeholders for seamless integration. Your expertise will help tailor our offerings and elevate customer satisfaction. Key Responsibilities:

- Act as a CRM and CDP subject-matter expert
- Gather and document comprehensive business requirements
- Translate insights into effective CRM and CDP configurations
- Collaborate with external system integrators for alignment
- Oversee user acceptance testing and implementation phases

Requirements:

- Minimum 5 years in a Business or Solution Analyst role
- Extensive experience with Microsoft Dynamics 365 CRM
- Familiarity with Customer Data Platforms like Bloomreach
- Solid grasp of customer experience concepts
- Bilingual in French and English

Shape the future of travel with transformative customer solutions at Air Canada Vacations!

📌 Senior Solution Analyst for CRM & CDP (Montreal)
🏢 Air Canada Vacations
📍 Montreal