Provide outstanding technical support as a Senior Support Engineer with Dialpad, specializing in telecommunications and cloud services. Drive resolution and ensure customer satisfaction across platforms. In this role, you will support Dialpad's cutting-edge communications platform by managing complex issues and enhancing user interaction.

Collaborate closely with various teams—Sales, Engineering, and Product—to deliver advanced solutions and improve customer experiences. Candidates should have a strong foundation in network technologies and a passion for customer service. Key Responsibilities:

- Oversee trouble tickets and complex carrier issues
- Monitor and troubleshoot network performance proactively




- Address customer inquiries and technical challenges
- Diagnose escalated problems and engage relevant teams
- Collaborate closely to streamline support and processes

Requirements:

- Minimum of 3 years’ experience in telecom or VoIP support
- Strong knowledge of LAN/WAN and cloud technologies
- Familiarity with VoIP and SIP environments
- Excellent problem-solving and communication skills
- Experience with ticketing tools like Jira

Contribute to Dialpad's success by applying your technical expertise and commitment to customer service.

📌 Senior Support Engineer at Dialpad (Waterloo)
🏢 Dialpad
📍 Waterloo