If you are looking to grow yourcareer with an organization driven by excellence, integrity, and innovation,Dilawri offers an environment where people are supported and empowered tosucceed. Founded in 1985, Dilawri isCanada’s largest automotive group and one of Canada’s Best Managed Companies.Dilawri operates over 80 franchised dealerships,representingmorethan 35 of the world’s most respected automotive brands across British Columbia,Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC. Our values of Excellence, Leading, Teamwork,Integrity, Innovation, and Giving Back guide how we work, how we lead, and howwe serve our customers and communities.

Through the Dilawri Foundation ,we are also committed to making a meaningful impact in the communities weserve. We are looking for a Service Advisor - 12 month Contract to join our teamat BMW Royal Oak/MINI Calgary . The successful candidate is someone who ispassionate about the automotive industry and eager to contribute to our growingteam.

Responsiblefor welcoming customers and gathering the required information to identifythe vehicle repair and maintenance work required. Documentsandcompletesa repair order, verifying customer information, preferredmethod of contact,



vehicle information and concerns, accurate detailedprice estimate, completes vehicle walk-around, checks vehicle history foropen recalls and campaigns and provides customer with an expected timeframe for completion. Monitorsthe progress of the work and keeps customers informed regarding the statusof their vehicle.

ReviewCSI monthly score and day to day performance UtilizesCDKand Dealer-FX onall customers pay repair orders andaccurately orders parts. Preparationand explanation of the work and charges to the customer. This position would be a 12-month contract Havea minimum of 2+years of experience as a Service Advisor in theAutomotive industry.

Mustbe able to interpret customers’ descriptions of their vehicle problems andtranslate them into clear instructions for thetechnicians. Mustbe able to effectively deal with customers’ concerns or complaints. Mustbe computer literate with an ability to use a variety of programs andlearn recent ones easily.

Previousexperience with CDK and/or Dealer-FX is considered an asset Job-specific coaching & training programs Employee wellness & assistance programs Employee social events

📌 Service Advisor BMW Royal Oak Calgary, AB
🏢 Dilawri Group of Companies
📍 Calgary