As part of a family-owned and operated automotive group, Woodbine GM embraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work. As part of the Kaizen Automotive Group , Woodbine GM is proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their skilled journey to feel happy, healthy and valued. Full‑Time employees enjoy a robust benefits package, including: Dental &

• Extended Health Coverage Company Pension Life &

• Disability Insurance Employee &

• Family Assistance Programs Vehicle Purchase &

• Service Discounts The Service Advisor is the primary liaison between customers and the dealership’s Service Department. This roleis responsible forunderstanding customer concerns, accurately documenting service needs, and coordinating with technicians to ensuretimely,high-qualityrepairs aligned with OEM standards. The ideal candidate delivers strong customer service, communicates effectively, and thrives in a fast‑paced automotive environment. Greet customers promptly and professionally, clearly documenting service concerns and vehicle information. Prepare repair orders and service estimates in accordance with dealership and OEM guidelines. Provide regular updates to customers and maintain communication throughout the service process. Review completed work,



verify quality, and ensure customer satisfaction prior to vehicle delivery. Handle customer questions, concerns, and follow‑up needs to support long‑term relationships. Ensure compliance with warranty requirements, OEM repair procedures, and dealership policies. Support a clean, organized, andsafetyfocusedservice environment. Previous experience in an automotive service or customer service role

• Excellent communication, customer service, and relationship building skills. Ability to manage multiple tasks and deliver high‑quality service in a fast‑paced environment. Proficiency with dealership management systems (DMS) and OEM service platforms. Automotive or business related education or certification is an asset.

Posted Salary

Range CAD $70,000.00 - CAD $90,000.00 /Yr. We are committed to providing accommodations in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to find an accommodation by emailing [email protected] information collected during the recruitment process will be used for hiring purposes and handled in accordance with applicable privacy legislation.

Artificial Intelligence Disclosure

We use artificial intelligence–enabled tools, including Predictive Index, as part of our recruitment process to assess role‑related suitability.

📌 Service Advisor - Full Time (Toronto)
🏢 Kaizen Automotive Group
📍 Toronto