Description

Job Summary: We are seeking a skilled service and quality coordinator with a strong background in customer service to join our team. This individual would be responsible to communicate with customer, handle escalations and also maintain administrative tasks for a 17025 accredited quality management system.

Responsibilities:

- Receives and processes units in Oracle/CRM software.
- Arrange for movement of customer's equipment to other Fluke Labs or local vendors.
- Review customer purchase order for services required.
- Performs QA Verification of items returning from US labs before sending back to customer.
- Respond to customer inquiries over calls or emails regarding job status, review with management or technician and relay to customer as required.
- Follows-up with customer about the orders waiting for approval/method of payment.
- Participate in QMS related activities and manage 17025 QMS for the lab.
- Assist technical manager on quality related administrative tasks such as updating procedures, work instructions and maintaining records.
- Participate in Internal and External 9001 and 17025 audits alongside technical manager and act as a backup Quality representative for the lab.




- Prepare reports for Daily Stand-up meetings as needed.
- Handles escalations from junior service coordinators and train as needed.
- Perform other related duties as assigned.

Qualifications:

- Must be a Canadian permanent resident or citizen.
- Associate’s degree in Business/Science/Quality and/or equivalent work experience.
- Minimum 3 years of experience as customer service or service coordinator in a fast paced environment.
- Proven ability to communicate well with internal and external customers via phone and email.
- Excellent written and oral communication skills, excellent organizational skills.
- Good computer skills with focus on Word, Excel, Outlook, CRM and ERP systems.
- Understanding of 9001 and/or 17025 Quality system.
- Able to routinely lift up to 50 lbs.
- Positive attitude. Meticulous attention to detail. Works well in a team setting.
- Good work ethics and willingness to learn and succeed.

Preferred:

- Experience as service/quality coordinator in a calibration lab setting.
- Experience managing quality documents and records in a 17025 accredited organization.

📌 Service and Quality Coordinator (Mississauga)
🏢 Fortive
📍 Mississauga