Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 – and that spirit continues to guide us today. Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 – and that spirit continues to guide us today. As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact in the world – through joy, shared purpose, and our Asian art of hosting.

Located in the heart of the city, Shangri-La Toronto is an elegant sanctuary, nestled between the bustling business and entertainment districts. With the city’s best shopping, sports, live theatre, and cultural venues in proximity, guests enjoy unparalleled access to Toronto's vibrant offerings. As a Service Associate – Engineering , with creativity, personal commitment and an emotional sense of true hospitality, make the most positive impact on guest experiences throughout all aspects of their stay by assisting the Assistant Manager, Engineering Administration and ensuring the highest-level maintenance and working order of guestrooms, equipment, public and heart of house areas; Interact with Colleagues as internal customers, strategic partners in delivering Shangri-La hospitality from caring people according to brand service deliverables.

Provide technical expertise and competence in areas of hotel engineering/facility/building maintenance. Maintain positive internal and external relationships and communicate with internal colleagues to advise of guest service needs, items which require maintenance and issues of concern in a prompt, proactive manner as appropriate.



Assist in energy conservation and preventative maintenance programs.

Prioritize and respond to all guest and internal maintenance requests in timely and effective manner.

Assist

Engineers and Colleagues in other departments as requested. Respect environmental guidelines.

Operational

Expertise – Demonstrates strong knowledge of Shangri-La service deliverables, Shangri-La Toronto service standards, programs, policies and procedures. Communication – 100% English language (verbal and written) proficiency.

Decision

Making and Problem Solving – Able to prioritize, multi-task, help others; Technology Proficiency–Fully competent in all systems & tools used within hotel. Minimum 2 years previous work experience in a similar capacity within an international world-class hotel brand. Engineering academic attainment – Building Operator Certificate, proficiency in HVAC, electrical, mechanical, plumbing practices and pool maintenance.

Flexibility in schedule and availability to work nights, weekdays, weekends, and/or holidays is required. A workplace that values your passion and supports self-realization and personal growth. Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.

Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive. Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request. #

📌 Service Associate - Engineering (Toronto)
🏢 Shangri-La Group
📍 Toronto