Service Business Development Coordinator - London Honda Full Time London, ON, CA Position: Service Business Development Coordinator Classification: Full-Time, Immediate Hire LONDON HONDA is part of AutoCanada, Canada’s largest automotive dealer group.

The Service Business Development

Coordinator will play a key role in driving service and customer satisfaction by handling inbound and outbound customer inquiries, setting appointments, and facilitating communication between customers and various departments within the dealership. Handle inbound and outbound calls, emails, and live chat inquiries from customers, addressing their needs and providing relevant information about products, services, and promotions. Schedule appointments for service, liaising with customers and coordinating with the appropriate team members.

Assist the service team by setting appointments for service. Regularly follow up with existing and potential customers to ensure satisfaction, answer any questions, and encourage continued engagement with the dealership. Utilize the dealership’s Customer Relationship Management (CRM) software to track customer interactions, update customer information, and follow up on sales opportunities or service reminders.

Focus on improving customer retention by providing exceptional service, solving problems, and ensuring that customers are fully satisfied with their experience. Work closely with the sales, service,



and management teams to ensure a seamless customer experience, providing updates on customer interactions and feedback. Track and report on key performance metrics, including call volume, appointment scheduling, customer follow‑ups, and lead conversion rates.

Previous experience in a customer service, sales, or call center role, preferably in the automotive industry. Excellent verbal and written communication skills with the ability to interact professionally with customers and team members. Strong ability to identify customer needs, handle objections, and provide solutions in a positive and efficient manner.

Ability to manage multiple tasks and prioritize responsibilities effectively in a fast‑paced environment.

Experience with CRM software or similar tools to manage customer information and interactions. Ability to resolve customer concerns or inquiries in a timely and skilled manner.

Employee Vehicle

Purchase & Service Plans Employee and Family Assistance Programs Paid holiday and flex time for full‑time AutoCanada employees Professional development and the opportunity to grow your career We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities.

📌 Service Business Development Coordinator - London Honda
🏢 Kelleher Ford
📍 London