Primary responsibility is to provide exceptional customer support and assistance to drivers and clients who require assistance or have service-related inquiries. Serve as the first point of contact, handling incoming calls, emails, and messages, and efficiently addressing issues such as breakdowns, maintenance requests, and scheduling changes. Role includes accurately documenting and prioritizing service requests, coordinating with field service teams and mechanics, and ensuring timely resolution.

Location: Remote or 490 Lucas Avenue, Winnipeg, Manitoba Night shift 7:00pm – 7:00am, 4 nights on / 4 nights off Provide Customer Service to drivers and operations staff located all over Canada Keep records of all conversations in database, enter the result of each communication into the Transman software and perform necessary follow-ups Identify customers' needs, clarify information, and provide solutions and/or alternatives Communicate all customer requests and needs to appropriate team members Works in conjunction with all Maintenance Administrative Staff to ensure timely entry of vendor repair orders and audits performed as required. Maintains positive relationships with all departments and provides recruiting and retention support across the organization. High school diploma ~ Previous call centre experience ~ Must be an active listener and help resolve customer inquiries ~ proven ability to clearly articulate information in English to all demographics by telephone.



~ Ability to multi-task and be adaptable with the company's ever changing needs ~ Intermediate proficiency with computers including Microsoft Office and web based applications preferred ~ Minimum keyboarding skills of 35 wpm and 5,000 keystrokes per hour ~ Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.

Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together. We give back to the communities in which we operate by volunteering and donating to local charities. Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers.

This serves to reinforce Canada Cartage’s reputation as an employer of high quality. We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women. #

📌 Service Call Centre Rep - NIGHTS (Winnipeg)
🏢 Canada Cartage Group
📍 Winnipeg