Join the Town of Ajax as a Service Desk Analyst to ensure smooth IT operations and enhance user satisfaction. Utilize your technical expertise to provide effective first-line support and fulfill service requests. This full time role involves responding to inquiries, diagnosing technical issues, and managing incidents.

Ideal candidates will possess a Community College diploma in Information Technology with 2-3 years of support desk experience. You will be instrumental in offering solutions and training users while navigating various IT tasks. Key Responsibilities:

- Provide first-line technical support via phone, email, and chat
- Log and prioritize incidents in the helpdesk system
- Manage user accounts, software installations, and hardware setups
- Create documentation and conduct user training sessions
- Participate in monthly on-call rotations for after-hours support

Requirements:

- Community College diploma in Information Technology
- 2-3 years of IT support experience
- Valid G Class driver's license
- Solid grasp of IT concepts and Microsoft certifications
- Experience with Windows 11 and Microsoft M365

Enhance IT service delivery with strong problem-solving skills and exceptional customer service at the Town of Ajax.

📌 Service Desk Analyst at Town of Ajax
🏢 Town of Ajax
📍 Ajax