Join the mission of enhancing technical support and service delivery as a Service Manager. This role focuses on both live fire and virtual training solutions across technical operations.

As Service

Manager, you will oversee comprehensive service operations and ensure adherence to safety and efficiency standards. You will drive initiatives for continuous improvement, guiding the Technical Services team in handling service requests and resource planning. Your contributions will ensure both legacy support and the successful launch of new systems. Key Responsibilities:

- Manage Technical Services operational processes daily
- Lead inspections, repairs, and lifecycle support efforts
- Monitor performance metrics to maintain readiness
- Engage in team coaching and workforce planning
- Support customer interactions and issue resolutions

Requirements:

- 7-10 years in technical service environments
- Minimum 3-5 years in supervisory roles
- Robust communication and organizational skills
- Familiar with ERP and reporting tools
- Bilingual in English and French

Facilitate technical operations and service excellence while developing a skilled team committed to high standards in service delivery.

📌 Service Manager for Training Solutions (Montreal)
🏢 Morson Edge
📍 Montreal