At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

Reporting to the General Manager, Service and Installation, the Service Support Clerk plays a key role in delivering an exceptional customer experience by providing administrative and customer service support to the Service department. Depending on operational needs, the primary focus may be in Call Centre operations or Parts support, while collaborating across both areas and Install Administration to help ensure efficient service delivery and support for our customers.

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. Health & dental perks Personal care days Statutory holidays off Employee & family assistance program Provide administrative and customer service support by documenting customer inquiries, resolving issues where appropriate, and escalating complex matters as needed Identify, source, order, receive,



inspect, and manage parts inventory while maintaining accurate records and coordinating returns or reallocations Support Call Centre operations by handling inbound and outbound customer communications and accurately documenting interactions Assist with Install Administration by verifying work orders and customer information, coordinating with technicians and internal teams, and supporting scheduling activities Maintain accurate inventory, work order, and purchasing records, ensuring documentation is organized and compliant with company standards Proficiency with computer systems for data entry, inventory management, and order processing Excellent communication and customer service skills, with the ability to work effectively with customers, suppliers, and internal teams Knowledge of inventory and parts management principles, with the ability to safely lift up to 50 lbs. This is a full-time position and will require you to be available: Monday to Friday from 6:30am to 5:00pm One-way video interview: If selected, you'll be invited to complete a short one-way video interview at your convenience.

📌 Service Support Clerk (Calgary South)
🏢 TRAIL APPLIANCES
📍 Calgary