Field Service Technician / Senior Field Representative, Technology Services – Victoria The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. Specializes in the servicing and repair of a core set of complex mid-volume multi-functional devices and may be required to service and repair low-volume devices based on regional business needs; Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex mid volume multi-functional devices. Manages territory, inventory and customer relationships; Completes technical training on current equipment as assigned; Maintains and manages own parts inventory with a high degree of accuracy.

Completes all required administrative tasks in an accurate and timely manner. Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed. Maintains productive, professional relationship with all customer and company personnel.

Completes technical training on new equipment as assigned. Post-Secondary Education in the area of technical specialization Requires an excellent working knowledge of electro-mechanical devices and electronics Requires "solid" knowledge of assigned equipment Excellent customer service skills including ability to follow up to ensure closure of issues Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications High degree of mechanical aptitude,



highly focused and driven to learn Ability to work independently, as part of a team and take initiative to improve the customer experience Strong attention to detail and good visual skills for assessing image quality Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations Ability to act diplomatically in a professional corporate environment Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business. Extensive daily travel in an automobile between customer locations is usually required.

Assignment of a "walking territory" within a limited urban area would require extensive travel by foot. Shift work, overtime, stand‑by and/or on‑call may be required. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc.

Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level. Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment.





There is an emphasis on fine‑motor skills for work on small electronic and mechanical components. We are a team of information seekers and customer‑obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high‑performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

If you are seeking a purpose‑driven and passionate team, come create with us, and help drive our high‑performance culture of excellence into tomorrow. Select the medical, dental, life, and disability insurance coverage that fits your needs. Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.

Enjoy paid vacation time and paid holidays annually. Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Job Category : Service Delivery Posting Date : 2026-08-24T22:26:19+00:00 Job Schedule : Full time Company/Customer Vehicle (or Fleet) #

📌 Service Technician (Mechanical/Electrical) (Victoria)
🏢 Ricoh USA
📍 Victoria