We are helping our customers, materially reduce their ATM management cost, improve their customer experience and make their operations more productive. We are currently seeking a Service Technician to join our team, reporting to our Calgary office and serving the Greater Calgary Area. Reporting to the Service Supervisor, our Service Technicians provide exceptional technical and customer service, ensuring maximum performance on all ATMs.

Service

Technicians diagnose and repair ATMs, communicating and resolving any technical issues with customers. Stage current and used ATM terminals and ensure functionality and cleanliness, programming with correct parameters and testing communications. Install and uninstall ATM terminals on-site.

Provide basic training to new customers on site on ATM loading and troubleshooting procedures, demonstrating machine functionality. Guide customers over the phone to resolve issues, troubleshooting a series of procedures in order to resolve issues. Conduct in-person service maintenance when issues cannot be resolved remotely, diagnosing, repairing and testing terminal for full functionality.

Conduct preventative maintenance on ATMs on site. Provide support to internal departments and external customers, as required by helping with technical information support, explaining how to fix issues. Provide weekday on-call support in the evenings andweekend on-call supportto customers, as necessary on a rotating schedule with other Service Technicians within the team. ~ Perform inventory counts in vehicles,



ensuring accuracy and that tools and equipment are in working order.

Maintain company vehicle provided, ensuring all regular maintenance occurs and reporting major issues. From time to time, this individual will complete other duties as assigned by management, to assist with special projects.

EDUCATION & TRAINING High School Diploma required. Customer service training course, an asset. Technical schooling, an asset. EXPERIENCE, TECHNICAL SKILLS, & KEY COMPETENCIES ~2 years’ experience fixing electronics and/or mechanical items either professionally or personally. ~ At least 1 year of experience with online service call software, an asset. ~ Understands the nature of shift and on-call working hour requirements. ~ Understands how to conduct themselves in the customer-focused nature of the service industry. ~ Articulate communication skills, both verbally and in writing. ~ Excellent interpersonal skills and ability to stay calm through customer demands. ~ Ability to operate a cargo van. ~ Ability to work on a shift rotation, where you would be working evening and weekend shifts every 4 to 5 weeks.

Health

Risk - Minimal Business Travel - Moderate Competitive salary. Company vehicle and cell phone for business use. Additional earnings through on-call shifts. A full and comprehensive health benefits plan (after the initial 3 months), with a health spending account paid in full by the company. An employee assistance program. We value diversity and inclusion and encourage all qualified people to apply.

📌 Service Technician (Weekend) (Calgary)
🏢 Perativ
📍 Calgary