Elevate your career as the Service to Sales Manager with Sun Life. Drive performance, client engagement, and team development in our Prospr channel. As a key leader at Sun Life, you will manage a dedicated team of Insurance and Wealth Associates, focusing on exceptional service delivery and sales opportunity identification.

Your responsibilities encompass coaching, operational leadership, and fostering an inclusive team environment. By collaborating with cross-functional partners, you'll work towards sustainable business results while enhancing the client journey from application through service. Key Responsibilities:

- Lead team performance management and development
- Ensure team understands client needs for service excellence




- Monitor and improve key operational performance metrics
- Facilitate effective campaign delivery and follow-up
- Drive continuous improvement in processes and client outcomes

Requirements:

- Valid leadership experience in a contact center or financial services
- Proficient in performance management and employee coaching
- Robust knowledge of insurance and investments
- Analytical skills for data-driven insights
- Familiarity with CRM platforms like Salesforce.com

Make a meaningful impact in client lives while leading a talented team at Sun Life.

📌 Service to Sales Leadership Role at Sun Life (Montreal)
🏢 Sun Life
📍 Montreal