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Reporting to the Service Manager, the Service Writer is a vital link between our customers and the service department. This position plays a critical role in overseeing the customer service experience, including coordinating service appointments, opening and closing work orders, and ensuring clear communication between Technicians and customers. Attention to detail and a friendly attitude are crucial to deliver a seamless and professional service experience within our dealership.

Customer Service: Greet customers, assist with service inquiries, and ensure a professional and courteous experience throughout the service process.

Work Order Management: Open, manage, and close work orders, ensuring documentation is accurate and complete.

Communication: Contact customers when equipment is ready for hauling or pickup.

Payment Processing: Bill out service work and collect payments from customers according to company procedures.

Payroll Support: Prepare and submit service department payroll information for timely processing.

Administrative Support: Maintain departmental records and supplies, including updating fuel logs for all fleet vehicles and equipment and providing assistance in preparing and submitting warranty claims.

Collaboration: Work closely with other departments, including Parts and Sales to ensure smooth and efficient service workflows.

Requirements Education: High school diploma or equivalent GED. Experience: A minimum of 1-3 years of experience in a service advisor or customer service role, preferably in a dealership environment. Knowledge of agriculture equipment is an asset. Technical Skills: Strong computer skills, including experience with Microsoft 365 and CRM systems. People-Focused:



Strong interpersonal and communication skills with experience connecting with customers in a professional setting. Soft Skills: Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.

Benefits Training and Development: We keep our team current by investing twice as much in training as any other John Deere dealer in Southern Alberta both inside and outside of our dealership. Paid Time Off: Recognizing the importance of work-life balance, we provide you with paid time off beginning at 3 weeks in your first year of employment. Benefits: We provide a comprehensive health benefits package to keep you and your family healthy, including life insurance, disability insurance, critical illness, accidental death & dismemberment, extended health, dental, prescription drug coverage, and an employee and family assistance program. Retirement: Plan for your retirement by participating in our employer-matched Registered Retirement Savings Plan. Compensation: You'll enjoy a competitive compensation scale, incentive programs, and opportunities for advancement. Equipment: We supply the equipment and technology needed to excel in your role, including an annual boot and tool allowance. Join us in revolutionizing the future of agriculture - where your skills have a direct impact on the success of farmers and the sustainability of our industry. We can't wait to welcome you to our team! Have questions? Send us an email at [email protected] .

Seniority level

- Seniority level

Not Applicable

Employment type

- Employment type

Full time

Job function

- Job function

Administrative
- Industries

Farming

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📌 Service Writer (Taber)
🏢 Western Tractor
📍 Taber