Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design.

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours. We are seeking an experienced ServiceNow Platform Analytics Developer to design, develop, and maintain enterprise-grade dashboards and reporting solutions within ServiceNow.

This role will be responsible for building executive, operational, and service management dashboards using native ServiceNow Platform Analytics capabilities, translating business requirements into actionable visualizations, and ensuring data accuracy, usability, and governance across multiple ITSM domains. The successful candidate will work closely with Service Management Office (SMO), Service Delivery, IT Operations, and Analytics stakeholders to deliver dashboards that provide actionable insights into Incident, Problem, Change, Request, SLA, CMDB, Asset, Vendor, Knowledge, and Service Desk performance. The contractor will also contribute to the development of additional operational and executive reporting solutions as organizational reporting needs evolve.

Design and develop interactive dashboards, scorecards, reports, and visualizations using ServiceNow Platform Analytics. Build executive-level KPI dashboards focusing on service performance,



SLA attainment, operational efficiency, quality, and customer experience metrics.

Service

Desk & Case Management CMDB & Asset Management Vendor Performance Analytics Configure time-series charts, KPI scorecards, trend analysis, aging reports, backlog visualizations, Top-N analyses, drilldowns, and operational reporting widgets. Implement dashboard filters, drilldowns, and navigation frameworks to enhance user experience and data exploration capabilities. Data Analysis & Validation Assess ServiceNow table structures, relationships, and data availability to support reporting requirements.

Validate dashboard outputs against existing reports and source data. Investigate data anomalies and work with technical teams to resolve reporting or data quality issues.

Technical

Skills ~5+ years of ServiceNow reporting, analytics, or dashboard development experience. ~3+ years of hands-on experience with ServiceNow Platform Analytics, Reporting, or Performance Analytics capabilities. ~ Solid understanding of ServiceNow ITSM modules. ~ Strong understanding of ServiceNow data tables and relationships. ~ Experience implementing complex dashboard filtering, drilldowns, grouping, aggregation, and trend analysis. Comfortable presenting findings and recommendations to technical and business audiences. ServiceNow Certified Implementation Specialist (CIS) ServiceNow Performance Analytics certification Equity Statement At Compugen, we are committed to diversity, equity and inclusion.

We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities.

📌 ServiceNow Reporting Analyst - Contract (Ontario)
🏢 Compugen
📍 Ontario