We’re one of the fastest-growing pensions in the country for a reason. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. We are seeking a ServiceNow Developer for our Information Technology team.

Reporting to the Manager, Enterprise Business Applications you will integrate, maintain, configure, and develop the ServiceNow environments as well as explore opportunities to grow and improve ServiceNow across CAAT. You will support the daily operations of the platform through incident, change, enhancements, and service requests and support the analysis, design, and development of the ServiceNow platform. Support upgrades to the latest release of ServiceNow application in a timely manner with minimal or no disruption to our customers.

Partner with other team members to develop solutions and handle enhancements through the Agile or Waterfall project methodology. Maintain and continuous improvement of the processes, standards, policies, and tools. Deliver training to follow employees, IT staff and team members on the functionality of ServiceNow.

Collaborate with process owners to develop and customize ServiceNow application solutions and facilitate the rollout of new applications and modules. Collaborate and assist the ServiceNow Product Manager in managing and leveraging our ServiceNow development partner. A minimum of five (5) years of overall ServiceNow experience, including three (3) plus years of ServiceNow application development, with demonstrated proficiency in building workflows, dashboards, and reports, as well as analyzing platform requirements, presenting solutions, and driving end‑to‑end development.

At least three (3)



years’ experience working with ServiceNow and delivering solutions for IT Service Management and IT Operations function ServiceNow credentials such as Certified Implementation Specialist or Certified Application Developer. At least five (5) years’ experience with JavaScript, XML, HTML and Jelly Scripting. Proficient in current methodologies (SCRUM, Kanban, Waterfall) with excellent time management skills to thrive in fast‑paced, dynamically changing environments.

Effective communication skills and be comfortable working in large groups, with advanced proficiency across the Microsoft suite (Outlook, PowerPoint, Excel, Word, Visio, SharePoint). Strong understanding of Enterprise Service Management frameworks (ITIL, DevOps, LEAN) – with ITIL Foundations Certification (v3/v4) considered an asset. Deep integration expertise with web services (SOAP, WSDL, REST, APIs) and ServiceNow tools (Integration Hub, Flow Designer), combined with a strong understanding of Service‑Oriented Architecture (SOA) and UI/UX concepts.

Hands‑on experience crafting update sets, promoting and testing through multiple instances into production, and building custom applications using App Studio. Solid ability to adapt to new technologies and evolving customer/business requirements; thrive working independently or in a team setting, with excellent analytical and creative problem‑solving skills,



and a desire to mentor and share ServiceNow knowledge and experience. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.

From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well‑being, then CAAT could be the right fit for you. No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms.

Diversity, Equity, Inclusion, and Belonging (DEIB): DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested.

This includes compensation, paid time off, health and dental benefits, wellness incentives, and a defined benefit pension plan.

📌 ServiceNow Specialist, Configuration Management Database (Toronto)
🏢 CAAT Pension
📍 Toronto