We are seeking an experienced ServiceNow Technical Lead to lead technical delivery, platform development, integrations, and application management within a complex enterprise setting.

The ideal candidate will bring strong hands-on expertise across ServiceNow ITSM, ITOM, CMDB, and SecOps, combined with proven experience in platform development, enterprise integrations, production support, and technical leadership.

Key Responsibilities

- Lead technical delivery and application management across ServiceNow ITSM, ITOM, CMDB, SecOps, and related platform capabilities.
- Translate business requirements, incidents, service requests, problems, and changes into technical solutions and delivery plans.
- Configure and enhance ITSM processes, including Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, Major Incident, and reporting capabilities.
- Lead implementation and support of ITOM capabilities, including Discovery, Service Mapping, Event Management/AIOps, and Service Health.
- Support CMDB governance, including CI classes and relationships, reconciliation, identification rules, data certification, and data quality.
- Design, develop, and review ServiceNow configurations and customizations using Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, Flow Designer, Workflows, and Scheduled Jobs.
- Lead enterprise integrations using REST/SOAP APIs, IntegrationHub, MID Server, Import Sets, Transform Maps, and event-based integrations.
- Troubleshoot platform, integration, workflow, CMDB, Discovery, performance, and access/security issues and drive root-cause resolution.
- Provide technical guidance to developers and administrators and ensure adherence to platform best practices, testing,



deployment, and documentation standards.
- Support release planning, ServiceNow upgrades, Automated Test Framework (ATF), regression testing, and post-production activities.
- Collaborate with solution architects, service owners, customer stakeholders, offshore teams, and vendor support.

Required Qualifications

- 10–15 years of overall IT experience with significant hands-on ServiceNow development, configuration, enhancement, and production support experience.
- Strong technical expertise across ServiceNow ITSM, ITOM, CMDB, and SecOps.
- Proven experience with ServiceNow scripting and platform customization.
- Strong experience with Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, Flow Designer, and Workflow.
- Hands-on enterprise integration experience with REST/SOAP APIs, IntegrationHub, and MID Server.
- Experience with CMDB governance, CI relationships, reconciliation, identification rules, data quality, and integration-driven CMDB updates.
- Strong experience working with technical and business stakeholders in enterprise environments.

Preferred Qualifications

- Experience with Discovery, Service Mapping, Event Management/AIOps, and Service Health.
- Knowledge of CSDM and CMDB governance.
- Experience with ServiceNow SecOps, security incident response, vulnerability response, and remediation workflows.
- Experience with ATF, ServiceNow upgrades, release management, regression testing, and platform health.
- Familiarity with Service Portal, Workspace, or UI Builder.
- ITIL, Agile, or DevOps experience.
- Exposure to Jira, Azure DevOps, and Git.
- Experience within utility, regulated enterprise, SaaS governance, or managed services environments.

📌 ServiceNow Technical Lead (Vancouver)
🏢 N2P Systems
📍 Vancouver