Join Gatekeeper to empower compliance-driven organizations as a Solutions Engineer specializing in customer success. This fully remote role allows you to help clients leverage cutting-edge AI features effectively. In this position, you will be entrusted to guide customers through their journey with Gatekeeper's AI-driven platform, ensuring smooth implementation and adoption phases.

Your role will encompass technical support, workflow optimization, and relationship building, all while receiving support from a Senior Solutions Engineer. Focus on maximizing value and tracking success metrics will be essential. Key Responsibilities:

- Act as the primary technical contact for customer accounts
- Oversee phased implementation and support customer growth




- Manage daily technical requests and configuration updates
- Collaborate with customers to optimize their workflows
- Provide technical support and document crucial interactions

Requirements:

- 2+ years in a technical customer-facing role
- Passionate about helping clients succeed with SaaS
- Experience in driving successful software implementations
- Strong analytical and communication skills
- Excited to learn about AI advancements

Drive compliance and efficiency with Gatekeeper as a Solutions Engineer, transforming customer experiences.

📌 Solutions Engineer for Gatekeeper's AI Platform (Calgary)
🏢 Gatekeeper
📍 Calgary