At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder‑led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long‑term and post‑acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. Travel to Office expectations** For Remote Roles : If this role is remote, there will be in‑office events that will require travel to and from the Mississauga and/or Salt Lake City office.

For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi‑weekly/monthly events in the office with your specific team.

Contract Duration: Reporting to the Team Leader, Accounts Receivable, the Sr.

Accounts Receivable

Specialist is responsible for the preparation of monthly account summaries, compilation of invoice copies, and application of unapplied credits and payments for assigned portfolio.

Accounts Receivable

Specialist is responsible for contacting overdue accounts and strategic customers to collect outstanding balances in a timely manner. The successful candidate will have experience with building relationships with internal partners and account reconciliations.



This role requires a strong understanding of accounts receivable processes, excellent communication skills, and the ability to collaborate effectively with key business stakeholders and senior customer contacts.

The successful candidate will have the ability to demonstrate an understanding of resolutions on complex accounts, building relationships with key stakeholders – internally and externally to ensure a successful outcome for the business and the customer. Collection’s activities relating to mixed portfolio of low dollar customer accounts, including communication with clients regarding collections issues, actions, payment inquiries and invoicing. Update and maintain accurate customer files with all applicable correspondence and report to Management on status as required.

Communication with clients within assigned portfolio regarding collections issues, actions, payment inquiries and invoicing Recognize billing issues through research and regular reconciliation. Preparation of monthly account breakdowns and analysis, as required by the Manager and customers. Compilation and provision of invoice copies, credits and unapplied payment details, as required.

Preparation and reconciliation of accounts, unapplied credit balances, credit notes as assigned. Coordination of monthly pre‑authorized payments with customers and the Payments team for assigned portfolio. Participate in conference calls with customers and internal partners supporting recovery of past due invoices.

Collaborate with internal stakeholders, including sales, customer success, and finance teams, to resolve customer payment issues and address any billing‑related concerns. Investigate and resolve complex or escalated accounts receivable issues in a timely and accurate manner. This includes analyzing customer accounts, identifying root causes of issues,



and implementing appropriate corrective actions Maintain accurate and up‑to‑date documentation of all accounts receivable activities, including customer interactions, issue resolutions, and process changes.

Ensure that documentation is easily accessible and adheres to company policies and procedures. Generate and analyze accounts receivable reports to identify trends, highlight areas for improvement and provide insights to management. Prepare regular reports on key performance indicators and elevate issues requiring attention Effective attention to detail and high degree of accuracy managing reconciliations Strong analytical skills and ability to identify patterns, trends, and root causes of accounts receivable issues.

Detail‑oriented with a high degree of accuracy in data analysis and reporting. Sound analytical thinking, planning, prioritizing and execution skills Excellent computer skills with a solid working knowledge in Microsoft Word and Excel AI fluency with Microsoft Copilot, or other AI tools People, Passion, and Performance. Knowledge of healthcare billing and reimbursement processes is a plus. $The Canada base hourly range for this position is $29.32 - $32.69 ($61,000 - $68,000), overtime eligible.

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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📌 Sr. Accounts Receivable Specialist (1 year contract) (Mississauga)
🏢 PointClickCare
📍 Mississauga