This arrangement is subject to change based on business requirements. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Senior Business

Analyst – Disruption Management WestJet is looking for an experienced Senior Business Analyst to join our Disruption Management team, reporting into the Portfolio Manager, Disruption Management. Initially, this role will have a significant focus on disruption visualization and the implementation of an OCC Decision Support capability. You will lead the business analysis required to deeply understand how operational teams identify, assess and respond to disruption, helping define the information, visualization, business rules and decision-support capabilities needed to enable faster, more informed operational decisions.

Working across Operations, OCC, frontline, commercial, Product and Technology teams, you will bring together operational expertise, data and stakeholder perspectives to ensure we solve the right problems and deliver meaningful improvements for our guests, employees and operation. Lead discovery and business analysis supporting the implementation of the OCC Decision Support capability. Define business needs and requirements for disruption visualization, situational awareness, alerts, decision support and operational information.

Identify data, process, integration and business-rule dependencies required to enable effective decision support.

Business

Analysis & Process Design Lead discovery to define business problems, root causes, operational impacts and desired outcomes. Conduct options, impact and feasibility analysis to support portfolio and investment decisions. Translate operational and strategic priorities into clear business requirements and measurable outcomes. Lead requirements elicitation, analysis, documentation and validation across complex cross-functional initiatives. Facilitate workshops with operational SMEs, frontline teams, business leaders, Product and Technology. Maintain traceability from business problems and objectives through requirements, delivery and outcomes. Data, Performance &





Benefits Analyze operational, guest and performance data to identify trends, root causes and improvement opportunities. Support business case development and quantify expected operational, guest, employee and financial benefits. Identify cross-functional dependencies, risks, assumptions and constraints. Assess impacts across people, process, technology, policy, data and frontline workflows. Support operational readiness and validate that delivered solutions meet agreed business requirements. Bachelor’s degree, diploma or equivalent combination of education and relevant experience. Significant experience as a Business Analyst or Senior Business Analyst supporting complex, cross-functional business and technology initiatives. Demonstrated ability to independently lead business analysis from discovery through implementation. Strong experience in requirements management, process analysis, root-cause analysis and future-state design. Demonstrated ability to understand complex operational decision-making and translate it into business and technology requirements. Robust analytical skills with the ability to translate complex data and operational information into actionable insights.

Experience developing business cases, options analyses, KPIs and benefits measures. Strong written and verbal communication skills, with the ability to communicate complex operational and technical concepts to diverse audiences.

Assets

Experience defining requirements for operational decision-support, visualization, situational-awareness or real-time monitoring capabilities. Knowledge of airline passenger protection and regulatory requirements such as APPR, EU261 and U.Experience working in Agile, product-based or hybrid delivery environments.





Experience with process modelling, requirements management, data analysis and visualization tools. Travel privileges for you and your family, effective from your start date Savings and Benefit programs that are flexible to meet your specific needs WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent.

Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk.

All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet'sAlcohol and Drug Policy. Our commitment to diversity, equity and inclusion WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected] you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.

📌 Sr Business Analyst - Disruption Management (Calgary)
🏢 WestJet
📍 Calgary